At a Glance
- Tasks: Lead a dynamic team to deliver top-notch housing management services.
- Company: Join a reputable organisation dedicated to quality housing solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement and community impact.
- Why this job: Make a real difference in people's lives through effective housing management.
- Qualifications: Experience in housing management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Housing Manager to lead a busy Homes Team delivering high-quality housing management services across general needs, sheltered and private leased properties. You will drive service performance, manage landlord relationships, and ensure customers sustain successful tenancies through proactive management of arrears, ASB and safeguarding.
Key Responsibilities
- Lead and develop a housing management team
- Oversee tenancy management, rent arrears, ASB and safeguarding
- Manage private landlords and lease agreements
- Monitor KPIs including voids, rent collection and performance targets
- Improve processes, efficiency and service delivery
- Manage budgets and ensure compliance with housing legislation
- Build partnerships with local authorities and external agencies
Requirements
Essential:
- Experience in housing management / social housing
- Strong knowledge of tenancy law, landlord responsibilities and housing policy
- Proven team leadership and performance management
- Experience managing KPIs, budgets and service delivery
- Excellent communication and stakeholder management
Desirable:
- CIH Level 4 (or working towards)
- Experience with housing systems (MRI, Reapit, etc.)
- Knowledge of property maintenance
Skills
- Leadership and decision-making
- Customer-focused and results-driven
- Problem-solving and conflict resolution
- Strong organisational and analytical skills
Additional Requirements
- Full UK driving licence and access to a vehicle
- Flexible working approach
Apply today by submitting your CV and a short supporting statement outlining your relevant experience. Applications will be reviewed on a rolling basis, so early submission is encouraged.
Housing Services Manager in Luton employer: Hays
As a Housing Services Manager with us, you will join a dynamic and supportive team dedicated to delivering exceptional housing management services. Our organisation prioritises employee growth through continuous training and development opportunities, fostering a collaborative work culture that values innovation and community impact. Located in a vibrant area, we offer competitive benefits and a flexible working approach, making us an excellent employer for those seeking meaningful and rewarding careers in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially in areas like tenancy management and service delivery. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on key responsibilities from the job description, like managing KPIs and landlord relationships, so you can speak about them fluently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Housing Services Manager in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Services Manager role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain how your experience relates to the key responsibilities mentioned in the job description. Be specific about your achievements and how they demonstrate your ability to lead a team and manage housing services effectively.
Showcase Your Knowledge:We’re keen on candidates who understand tenancy law and housing policy. In your application, mention any relevant qualifications or experiences that showcase your knowledge in these areas. This will help us see you as a strong fit for the role!
Apply Early!:Remember, applications are reviewed on a rolling basis. Don’t wait until the last minute to submit your application through our website. The sooner you apply, the better your chances of standing out to us!
How to prepare for a job interview at Hays
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of tenancy law and housing policy. Being able to discuss these topics confidently will show that you’re not just experienced, but also genuinely passionate about housing management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific challenges you faced and how you motivated your team to achieve their goals. This will demonstrate your capability to lead the Homes Team effectively.
✨Be KPI Savvy
Familiarise yourself with key performance indicators relevant to housing management, such as rent collection rates and void periods. Be ready to discuss how you've managed these metrics in previous roles and what strategies you used to improve them.
✨Build Relationships
Think about how you’ve built partnerships with local authorities or external agencies before. Be prepared to share your approach to stakeholder management and how you ensure effective communication with landlords and tenants alike.
