At a Glance
- Tasks: Help recover council tax debts while supporting customers with a professional approach.
- Company: Join a supportive team in Hertfordshire focused on community welfare.
- Benefits: Remote work, flexible hours, and potential for contract extension.
- Other info: Opportunity to collaborate with colleagues and grow your skills in a dynamic environment.
- Why this job: Make a difference by helping your community manage their finances effectively.
- Qualifications: Experience with Academy software and recovering overpaid housing benefits.
The predicted salary is between 30000 - 40000 € per year.
My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers.
- Proactively trace debtors to establish current addresses and secure repayment.
- Administer and maintain accounts with accuracy and attention to detail.
- Negotiate realistic and sustainable payment arrangements in line with council policies.
- Ensure all actions comply with relevant legislation, council procedures, and data protection standards.
- Update system records to reflect factual and current information.
- Collaborate with colleagues to reduce overall debt owed to the council.
- Signpost vulnerable or struggling debtors to appropriate debt advice and support services.
The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits.
Council Tax Recovery Officer in Luton employer: Hays
Join a supportive and dynamic team as a Council Tax Recovery Officer, where your contributions directly impact the community in Hertfordshire. Enjoy the flexibility of fully remote work, with opportunities for professional growth and development in a role that values accuracy, attention to detail, and customer care. Our inclusive work culture prioritises collaboration and offers access to resources that empower you to succeed while making a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land Council Tax Recovery Officer in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the council tax recovery field. You never know who might have a lead on a job or can give you insider info about the role you're after.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of council tax legislation and be ready to discuss how you would handle specific scenarios. Show them you’re not just a candidate, but the right fit for their team.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Council Tax Recovery Officer in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in council tax recovery and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’ve got that covered!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you understand the ins and outs of council tax recovery. Brush up on relevant legislation and council procedures, as well as the specifics of the 14-day lists. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Your Supportive Side
Since the role involves dealing with customers who may be struggling, prepare examples of how you've handled sensitive situations in the past. Highlight your ability to negotiate payment arrangements while maintaining a professional and empathetic approach.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, mention any experience you have with maintaining accurate accounts or updating system records. You could even bring up specific tools or software you've used, like Academy, to demonstrate your capability.
✨Collaboration is Key
This position requires working closely with colleagues to reduce overall debt. Think of examples where you've successfully collaborated with others in a team setting. Emphasise your communication skills and how you can contribute to a supportive team environment.
