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- Tasks: Support frontline housing management and deliver effective tenancy services.
- Company: Values-led housing organisation focused on safe, sustainable communities.
- Benefits: Competitive pay, flexible working, and professional development opportunities.
- Other info: Agile role with varied responsibilities and travel across operational areas.
- Why this job: Make a real impact on communities while working with a supportive team.
- Qualifications: Experience in managing tenancy breaches and strong case management skills.
The predicted salary is between 56000 - 58000 £ per year.
A large, values-led housing organisation is seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first.
You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do. As a Housing Officer, you will be responsible for delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure.
Your role will include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.
You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately.
This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
Competitive hourly rate of up to £28 per hour + expenses. Opportunity to work within a well-established housing organisation making a genuine impact on communities. Flexible working arrangements and varied day-to-day responsibilities. Support from experienced team leaders and access to ongoing professional development.
Housing Officer /Lettings Officer in Loughborough employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer /Lettings Officer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and ASB legislation. Be ready to discuss real-life scenarios where you've successfully managed tenancy breaches or worked with vulnerable customers.
✨Tip Number 3
Showcase your case management skills! Bring examples of how you've handled complex cases, especially those involving safeguarding concerns or anti-social behaviour. This will demonstrate your ability to deliver effective housing management services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer /Lettings Officer in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and dealing with tenancy breaches. We want to see how your skills align with our values and the specific requirements of the Housing Officer role.
Showcase Your Experience: When detailing your past roles, focus on your experience with anti-social behaviour and complex case management. We love seeing real examples of how you've made a difference in your previous positions, so don’t hold back!
Be Person-Centred: Remember to emphasise your approach to working with vulnerable customers. We’re all about person-centred interventions, so share any relevant experiences that demonstrate your ability to achieve sustainable outcomes for individuals and communities.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on housing law, ASB legislation, and tenancy enforcement processes. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about making a difference in the community.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex cases like anti-social behaviour or safeguarding concerns. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Demonstrate Team Spirit
This role involves working closely with various internal teams and external partners. Be ready to discuss how you've collaborated with others in the past and how you can contribute to a professional, collaborative housing team.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the organisation's approach to community engagement or how they handle challenging cases. This shows your genuine interest in the role and helps you assess if it's the right fit for you.