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- Tasks: Manage tenancy and housing services, tackling complex cases like anti-social behaviour and safeguarding.
- Company: A values-led housing organisation dedicated to safe, sustainable communities.
- Benefits: Competitive pay, flexible working, and professional development opportunities.
- Other info: Agile role with travel across operational areas and varied responsibilities.
- Why this job: Make a real difference in communities while developing your skills in a supportive team.
- Qualifications: Experience in housing management and strong case management skills required.
The predicted salary is between 56000 - 64000 £ per year.
Your new company is a large, values-led housing organisation seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.
Your new role involves delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. Your responsibilities include managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.
You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
What you'll need to succeed:
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Excellent written and verbal communication skills, including the ability to prepare court-ready documentation
- Ability to work independently, prioritise effectively and make sound decisions under pressure
- Strong problem-solving and analytical skills with a customer-focused approach
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
- Willingness to work flexibly, including outside standard hours, where required
What you'll get in return:
- Competitive hourly rate of up to £28 per hour + expenses
- Opportunity to work within a well-established housing organisation making a genuine impact on communities
- Exposure to complex, meaningful casework with excellent multi-agency collaboration
- Flexible working arrangements and varied day-to-day responsibilities
- Support from experienced team leaders and access to ongoing professional development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Loughborough employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and ASB legislation. We recommend practising common interview questions related to tenancy management and showcasing your problem-solving skills with real-life examples.
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for roles that resonate with your passion for creating safe, sustainable communities. Tailor your approach to show how you can contribute to their mission.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer in Loughborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight your experience with ASB and tenancy breaches, as well as any partnerships with external agencies. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your background aligns with our values. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread and ensure your documents are polished.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays
✨Know Your Housing Law
Brush up on your knowledge of housing law and ASB legislation before the interview. Being able to discuss relevant laws and how they apply to tenancy breaches will show that you’re well-prepared and knowledgeable about the role.
✨Showcase Your Case Management Skills
Prepare examples of complex cases you've managed, especially those involving vulnerable customers or safeguarding issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Collaboration Experience
Since the role involves working with various external agencies, be ready to discuss your experience in partnership working. Share specific instances where you collaborated with local authorities or police to achieve positive outcomes for customers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your decision-making under pressure. Think about potential situations you might face as a Housing Officer and how you would handle them, focusing on customer outcomes and effective interventions.