At a Glance
- Tasks: Provide essential admin support and handle enquiries with empathy in a busy environment.
- Company: Join a well-established charity making a difference in people's lives.
- Benefits: Earn £13.45 per hour while gaining valuable experience in a supportive role.
- Other info: Temporary position with opportunities to develop skills in a rewarding setting.
- Why this job: Make a real impact by supporting individuals through challenging times.
- Qualifications: 5 GCSEs including Maths and English, plus admin experience or relevant background.
The predicted salary is between 13 - 14 £ per hour.
You will be joining a well-established charitable organisation dedicated to supporting individuals who have experienced difficult and often distressing life events. The organisation works in partnership with a range of agencies to deliver high-quality, person-centred services across Northern Ireland.
As an Administration & Support Officer, you will play a key role in ensuring the smooth day-to-day running of the service. Acting as a first point of contact, you will handle enquiries with professionalism and empathy, often supporting individuals in sensitive or emotional situations. You will provide comprehensive administrative support to the wider team, including managing communications, maintaining accurate records on case management systems, and supporting service delivery through coordination of appointments, referrals, and documentation.
- Managing reception and telephone enquiries in a busy environment
- Supporting clients and stakeholders face-to-face and remotely
- Maintaining office systems, supplies, and records
- Assisting with service delivery, including risk assessments and referrals where required
- Ensuring all work is carried out in line with organisational policies, including confidentiality and safeguarding
This is a varied and rewarding role where you will need to work both independently and as part of a team.
A minimum of 5 GCSEs (or equivalent), including Maths and English, with at least 1 year’s administrative experience or 5 years’ experience in an administrative role.
- Proficiency in Microsoft Office applications
- Experience using data systems or case management software
- Experience supporting vulnerable individuals
- Background in the voluntary or community sector
Temporary opportunity.
Administrative Support Officer (Temporary) in Londonderry employer: Hays
Join a compassionate and dedicated charitable organisation in Derry, where your role as an Administrative Support Officer will not only provide you with a competitive hourly wage but also immerse you in a supportive work culture focused on making a positive impact in the community. With opportunities for personal growth and development, you will be part of a team that values empathy and professionalism, ensuring that every day is both meaningful and rewarding as you assist individuals through challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Support Officer (Temporary) in Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or local community. Let them know you're on the lookout for an Admin Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to administrative support. Think about how you can showcase your experience with sensitive situations and your ability to handle enquiries with empathy. We want you to shine!
✨Tip Number 3
Don’t forget to tailor your approach! When you apply through our website, highlight your relevant skills and experiences that match the job description. Show us why you’re the perfect fit for the role!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe in making a lasting impression!
We think you need these skills to ace Administrative Support Officer (Temporary) in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Administrative Support Officer role. Highlight any relevant administrative experience, especially in supporting vulnerable individuals, as this will show us you understand the importance of empathy in this position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with our charitable organisation and how your background aligns with our mission. Be genuine and let your personality come through!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any experience with case management systems. We want to see that you can handle the day-to-day tasks smoothly, so give us examples of how you've used these skills in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know the Organisation
Before your interview, take some time to research the charitable organisation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Empathy and Professionalism
As an Administrative Support Officer, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've demonstrated empathy and professionalism. This will highlight your suitability for the role and reassure the interviewers of your ability to handle challenging interactions.
✨Highlight Your Administrative Skills
Make sure to discuss your administrative experience in detail. Talk about your proficiency in Microsoft Office and any case management software you've used. Be ready to share specific examples of how you've managed communications, maintained records, or coordinated appointments in previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, the challenges faced by the organisation, or how success is measured in this role. This shows that you're engaged and serious about contributing to their mission.
