At a Glance
- Tasks: Support a charitable organisation by managing enquiries and providing administrative assistance.
- Company: Join a well-established charity making a real difference in people's lives.
- Benefits: Earn £13.45 per hour with a supportive team and flexible working hours.
- Other info: Gain exposure to multi-agency partnerships and enhance your career in a meaningful way.
- Why this job: Make an impact while developing your skills in a rewarding environment.
- Qualifications: 5 GCSEs including Maths and English, plus admin experience or equivalent.
The predicted salary is between 27800 - 27800 £ per year.
Your new company
You will be joining a well-established charitable organisation dedicated to supporting individuals who have experienced difficult and often distressing life events. The organisation works in partnership with a range of agencies to deliver high-quality, person-centred services across Northern Ireland.
Your new role
As an Administration & Support Officer, you will play a key role in ensuring the smooth day-to-day running of the service. Acting as a first point of contact, you will handle enquiries with professionalism and empathy, often supporting individuals in sensitive or emotional situations. You will provide comprehensive administrative support to the wider team, including managing communications, maintaining accurate records on case management systems, and supporting service delivery through coordination of appointments, referrals, and documentation.
The role also involves:
- Managing reception and telephone enquiries in a busy environment
- Supporting clients and stakeholders face-to-face and remotely
- Coordinating diaries, bookings, and meeting arrangements
- Maintaining office systems, supplies, and records
- Assisting with service delivery, including risk assessments and referrals where required
- Liaising with external agencies and partners
- Ensuring all work is carried out in line with organisational policies, including confidentiality and safeguarding
This is a varied and rewarding role where you will need to work both independently and as part of a team.
What you'll need to succeed
- A minimum of 5 GCSEs (or equivalent), including Maths and English, with at least 1 year’s administrative experience or 5 years’ experience in an administrative role
- Strong organisational skills with the ability to manage competing priorities
- Excellent communication skills, both written and verbal
- Experience handling confidential and sensitive information
- Ability to respond calmly and effectively in emotionally demanding situations
- High level of accuracy and attention to detail
- Proficiency in Microsoft Office applications
- Experience using data systems or case management software
- Strong interpersonal skills and the ability to engage with a range of stakeholders
Desirable:
- Experience supporting vulnerable individuals
- Background in the voluntary or community sector
- Understanding of the Northern Ireland justice system
What you'll get in return
- £13.45 per hour
- Temporary opportunity 35 hours per week
- The opportunity to work in a purpose-driven organisation making a real difference
- A supportive and collaborative team environment
- Exposure to multi-agency working and partnership environments
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Administrative Support Officer - Foyle in Londonderry employer: Hays
Join a compassionate and well-established charitable organisation in Derry, where your role as an Administrative Support Officer will not only enhance your administrative skills but also allow you to make a meaningful impact on the lives of individuals facing challenging circumstances. With a supportive team culture, opportunities for professional growth, and the chance to collaborate with various agencies, this position offers a rewarding experience in a purpose-driven environment dedicated to delivering high-quality services across Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Support Officer - Foyle in Londonderry
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the organisation you're eyeing. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and mission. Show them you’re not just another candidate; you genuinely care about their cause and how you can contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise – make it your own!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrative Support Officer - Foyle in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your administrative experience and any relevant qualifications, especially those related to handling sensitive information.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about supporting individuals in challenging situations. Share specific examples of how you've demonstrated empathy and professionalism in previous roles.
Showcase Your Communication Skills:Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and spelling, and make it easy for us to see your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Hays
✨Know the Organisation
Before your interview, take some time to research the charitable organisation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Administrative Support Officer, strong communication is key. Prepare examples of how you've handled enquiries or sensitive situations in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to engage with clients and stakeholders.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage competing priorities and maintain accuracy in your work. Consider sharing specific tools or methods you use to stay organised, especially in a busy environment. This will highlight your suitability for the role.
✨Prepare for Emotional Scenarios
Given the nature of the role, you may encounter emotionally demanding situations. Think about how you would respond calmly and effectively. Practising responses to potential scenarios can help you feel more prepared and confident during the interview.
