At a Glance
- Tasks: Support individuals in need while managing administrative tasks and communications.
- Company: Join a well-established charity making a difference in people's lives.
- Benefits: Earn £13.45 per hour with a rewarding temporary role.
- Other info: Dynamic team environment with opportunities to grow your skills.
- Why this job: Make a real impact by helping vulnerable individuals through challenging times.
- Qualifications: 5 GCSEs including Maths and English, plus admin experience.
The predicted salary is between 27000 - 28000 £ per year.
You will be joining a well-established charitable organisation dedicated to supporting individuals who have experienced difficult and often distressing life events. The organisation works in partnership with a range of agencies to deliver high-quality, person-centred services across Northern Ireland.
As an Administration & Support Officer, you will play a key role in ensuring the smooth day-to-day running of the service. Acting as a first point of contact, you will handle enquiries with professionalism and empathy, often supporting individuals in sensitive or emotional situations. You will provide comprehensive administrative support to the wider team, including managing communications, maintaining accurate records on case management systems, and supporting service delivery through coordination of appointments, referrals, and documentation.
- Managing reception and telephone enquiries in a busy environment
- Supporting clients and stakeholders face-to-face and remotely
- Maintaining office systems, supplies, and records
- Assisting with service delivery, including risk assessments and referrals where required
- Ensuring all work is carried out in line with organisational policies, including confidentiality and safeguarding
This is a varied and rewarding role where you will need to work both independently and as part of a team.
A minimum of 5 GCSEs (or equivalent), including Maths and English, with at least 1 year’s administrative experience or 5 years’ experience in an administrative role.
- Proficiency in Microsoft Office applications
- Experience using data systems or case management software
- Experience supporting vulnerable individuals
- Background in the voluntary or community sector
Temporary opportunity.
Administrative and Support Officer in Londonderry employer: Hays
Join a compassionate and dedicated charitable organisation in Derry, where your role as an Administrative and Support Officer will be pivotal in providing high-quality, person-centred services to those in need. With a strong emphasis on employee growth and a supportive work culture, you will have the opportunity to make a meaningful impact while working alongside a team that values professionalism and empathy. Enjoy competitive pay, a collaborative environment, and the chance to contribute to the well-being of individuals who have faced challenging life events.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative and Support Officer in Londonderry
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or local community. Let them know you're on the lookout for an Admin Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially those related to handling sensitive situations. We want you to feel confident and ready to impress when you land that interview.
✨Tip Number 3
Showcase your empathy! When you get the chance to chat with potential employers, share examples of how you've supported vulnerable individuals in the past. This will highlight your suitability for the role and show that you understand the importance of compassion in this line of work.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and let’s get you that Admin Support Officer position!
We think you need these skills to ace Administrative and Support Officer in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Administrative and Support Officer role. Highlight any relevant administrative experience, especially in supporting vulnerable individuals, as this will show us you understand the importance of empathy in this position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with our charitable organisation and how your background aligns with our mission. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any experience with case management systems. We’re looking for someone who can hit the ground running, so make sure we know you’ve got the technical skills to support our team effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know the Organisation
Before your interview, take some time to research the charitable organisation. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As an Administrative and Support Officer, you'll be dealing with sensitive situations. Prepare examples from your past experiences where you've demonstrated empathy and professionalism. This will highlight your suitability for supporting vulnerable individuals.
✨Be Ready for Practical Questions
Expect questions that assess your administrative skills and experience. Brush up on your knowledge of Microsoft Office applications and any case management software you've used. Be prepared to discuss how you manage multiple tasks in a busy environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the challenges faced by the organisation, or how success is measured in this role. This shows you're engaged and thinking ahead.
