At a Glance
- Tasks: Lead a team assessing complaints and ensuring fair, evidence-based decisions.
- Company: National regulatory organisation focused on public protection.
- Benefits: Hybrid working, ongoing professional development, and a supportive environment.
- Other info: Opportunity to influence change and improve processes.
- Why this job: Make a meaningful impact while developing a high-performing team.
- Qualifications: Experience in regulatory environments and strong decision-making skills.
The predicted salary is between 40000 - 50000 £ per year.
Your new company is a national regulatory organisation offering an exciting opportunity for an experienced people manager to lead a specialist case assessment function. This role is pivotal in ensuring concerns and complaints are assessed fairly, consistently, and proportionately, supporting public protection and confidence in a regulated profession.
Leading a team of experienced case management professionals, you will oversee the assessment and prioritisation of incoming concerns, ensuring decisions are evidence-based, risk-focused, and aligned with relevant legislation, policies, and service standards. This is an excellent opportunity for a regulatory, investigations, compliance, or professional standards professional looking to make a meaningful impact while developing a high-performing team.
Key Responsibilities- Lead and manage a team responsible for assessing and reviewing incoming complaints and concerns.
- Ensure decisions are transparent, legally sound, evidence-led, and proportionate.
- Oversee the progression of complex, sensitive, high-risk, and high-profile cases.
- Provide technical guidance and support to team members on case assessment and decision-making.
- Monitor team performance against service standards, quality measures, and operational targets.
- Implement and maintain robust quality assurance processes.
- Analyse performance data and identify opportunities for process improvement and enhanced service delivery.
- Lead, coach, and develop team members, promoting a positive and high-performing culture.
- Build effective relationships with internal departments, legal advisers, employers, and external stakeholders.
- Support continuous improvement initiatives and contribute to wider operational projects.
- Prepare reports, handle escalated enquiries, and respond to complaints where required.
- Deputise for senior management as needed.
To be successful in this role, you will demonstrate:
- Previous experience within a regulatory, compliance, professional standards, investigations, or similar environment.
- Experience managing and developing teams within a fast-paced operational setting.
- Strong decision-making skills with the ability to assess complex information and manage risk effectively.
- Excellent analytical and problem-solving abilities.
- Experience handling sensitive and confidential information with professionalism and discretion.
- A track record of improving processes, implementing change, and driving performance improvements.
- Strong stakeholder management skills with the ability to build credibility and influence at all levels.
- Experience monitoring workloads, managing KPIs, and producing management information.
- Excellent verbal and written communication skills.
- Strong IT skills, including experience using case management systems and Microsoft Office applications.
- A commitment to equality, diversity, inclusion, and delivering outstanding customer service.
Hybrid working model combining office and home working. Opportunity to lead a high-profile, purpose-driven function. Supportive and collaborative working environment. Ongoing professional development and leadership opportunities. The chance to play a key role in protecting the public and maintaining professional standards.
If you are an experienced operational leader with a background in investigations, regulation, compliance, or professional standards and are looking for a rewarding leadership opportunity, we would love to hear from you!
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Triage Manager in London employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Triage Manager in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Hays looking for candidates who are engaged and informed.
We think you need these skills to ace Triage Manager in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Hays. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Hays
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Hays’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
