Overview
In this role, you will own the UK after-sales and operations & maintenance customer experience for a growing renewable-energy client. You’ll be the first point of contact for B2B customers, resolving technical queries and driving timely outcomes. You’ll lead on service delivery improvements, coordinate visits, and manage subcontractors, shaping a scalable service operation. The role blends customer excellence with data-driven decision making in a hybrid, fast‑growing environment.
Pay / Benefits
- Annual Bonus (up to 12%)
- Hybrid-working policy (3 days in office / 2 days from home)
- Great working hours (Mon-Fri 9:00-17:30)
- Clear progression opportunities
- Competitive salary up to 60,000
Responsibilities
- Own the customer experience across After-Sales and O&M for the UK
- Serve as first contact for B2B clients (phone/email) with technical queries
- Provide prompt, ownership-based updates with next steps and resolution dates
- Build long-term customer relationships through proactive support and feedback
- Lead regular customer performance reviews and track actions to closure
- Manage service ticketing end-to-end: triage, prioritise, SLA adherence and monthly reporting
- Coordinate service, maintenance and commissioning visits with customers, engineers and subcontractors
- Ensure smooth handover from project delivery to ongoing service, including onboarding and contracts
- Manage subcontractor and supplier relationships with performance and escalation oversight
- Identify inefficiencies and drive improvements in service processes and documentation
- Define and deliver a scalable service organisation roadmap aligned with growth
Key requirements
- Track record of owning a customer-facing service, after-sales or O&M function with measurable improvements
- Strong customer service mindset and confident communication, including difficult conversations
- Experience managing service or O&M contracts, SLAs and subcontractors; commercial awareness of service revenue and margin
- Familiarity with service ticketing tools and Power BI or similar; ability to use data to drive decisions
- Excellent organisational, communication and interpersonal skills, including presenting to senior stakeholders
- Technical understanding of battery storage, solar, EV charging or electrical systems is advantageous
- Focus on delivering exceptional customer experience during technical queries/issues
- customer-focused
- strong communication
- stakeholder management
- Power BI
- service ticketing tools
- contract and SLA management
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