Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage service delivery and ensure top-notch customer satisfaction in a dynamic environment.
- Company: Join a leading international consultancy with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by improving service delivery and enhancing customer experiences.
- Qualifications: Strong ITIL knowledge and experience in managing SLAs and CSAT.
- Other info: Flexible hybrid work model with potential for career advancement.
My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Proven experience in Service Delivery Management within large, complex environments
- Strong ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Excellent knowledge of Incident, Problem and Change Management principles and processes
- Ability to establish, foster and maintain a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Delivery Manager in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service delivery or consultancy. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and SLAs. We recommend creating a list of scenarios where you've successfully managed service delivery challenges. This will help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to highlight your CSAT achievements! Be ready to discuss how you’ve improved customer satisfaction in previous roles. Numbers speak volumes, so if you have metrics, flaunt them!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus you’ll be in the loop for any updates. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your ITIL knowledge, CSAT experience, and any relevant SLAs you've managed. We want to see how your skills match what we're looking for!
Showcase Your Experience: When writing your application, don’t just list your previous jobs. Instead, showcase specific examples of how you've successfully managed service delivery in complex environments. We love seeing real-life applications of your skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click 'apply now' and upload your CV!
How to prepare for a job interview at Hays
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss specific ITIL processes and how you've applied them in previous roles. This will show that you not only understand the theory but can also implement it effectively.
✨Demonstrate Your CSAT Experience
Prepare examples of how you've improved Customer Satisfaction (CSAT) in past positions. Think about metrics you've used, feedback you've received, and any initiatives you've led. This will highlight your ability to manage service relationships effectively.
✨SLA Management is Key
Be ready to talk about your experience with Service Level Agreements (SLAs). Have specific examples of how you've managed and delivered to SLAs in complex environments. This will demonstrate your capability in ensuring service delivery meets expectations.
✨Show Your Continuous Improvement Mindset
Think of instances where you've fostered a culture of continuous service improvement. Discuss how you've identified areas for enhancement and implemented changes. This will reflect your proactive approach and commitment to excellence in service delivery.
