Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage service delivery teams to ensure top-notch IT services.
- Company: Join a large International Consultancy with a focus on innovation.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Why this job: Make a significant impact in a dynamic environment while enhancing your leadership skills.
- Qualifications: Proven experience in service delivery and strong ITIL knowledge required.
- Other info: Flexible working arrangements and potential for contract extension.
Up to £600 per day (Inside IR35)
South of London / Hybrid (1-2 days per week onsite)
6 Months
My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Proven experience as a Service Delivery Director within large, complex environments
- Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International delivery teams
- Exceptional ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Exceptional knowledge of Incident, Problem and Change Management principles and processes
- Expertise in establishing, fostering and maintaining a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
Service Delivery Director in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in consultancy or service delivery. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and real-life examples of how you've managed SLAs and CSAT. We want you to showcase your experience with confidence, so practice makes perfect!
✨Tip Number 3
Don’t forget to highlight your leadership skills! When discussing your experience, focus on how you've led teams and improved service delivery. This is key for a Service Delivery Director role, so let us see that passion shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Director role. Highlight your experience with ITIL, CSAT, and SLAs, as these are key for us. Use specific examples that showcase your leadership in complex environments.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your proven track record in managing teams and delivering results, and don’t forget to express your enthusiasm for working with us.
Showcase Your ITIL Knowledge: Since exceptional ITIL knowledge is crucial, make sure to include any relevant certifications or experiences. We want to see how you've applied ITIL processes in real-world scenarios, so be specific!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss specific ITIL processes and how you've applied them in previous roles. This will show that you’re not just familiar with the theory but can also implement it effectively.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've led multiple teams, especially Service Delivery Managers. Highlight any challenges you faced and how you overcame them. This will help illustrate your ability to manage complex environments and deliver results.
✨Showcase Your CSAT Experience
Be ready to talk about your experience with Customer Satisfaction (CSAT) metrics. Discuss how you've used feedback to improve service delivery and maintain strong relationships with clients. This is crucial for the role, so make it a focal point in your answers.
✨Understand SLAs and Contract Management
Familiarise yourself with Service Level Agreements (SLAs) and contract management principles. Prepare to discuss how you've managed SLAs in the past and any strategies you've implemented to ensure compliance and continuous improvement.
