At a Glance
- Tasks: Assist homeowners with service charge queries and manage accounts effectively.
- Company: Small housing association focused on resident support and income management.
- Benefits: £22 PAYE, holiday pay, flexible work from home options.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
Our client, a small housing association, is looking to recruit a Service Charge Officer to mainly deal with S20 notices and queries. As the successful candidate, you will assist homeowners to sustain their lease and maximise income through the effective management of accounts.
- Provide an effective, proactive and resident-focused income collection service, balancing prevention, support, and recovery.
- Provide an objective and effective income recovery service.
- Sensitive to resident needs, be the first and main contact for service charges.
- Ensure timely completion of benefit claims and assist with verification.
- Identify at-risk residents and ensure that they are provided with appropriate support and advice.
- Meet with residents online, in the office, and in their homes.
Service Charge Officer - WFH in London employer: Hays
Join a vibrant secondary school that prioritises excellence in education and fosters a supportive community for both students and staff. As the Head of Mathematics, you will benefit from a competitive salary, ongoing professional development opportunities, and a collaborative work culture that encourages innovation and growth. This role not only allows you to lead a dedicated team but also to make a significant impact on student achievement in a welcoming environment.
