Senior Manager – Operational Resilience Consulting in London

Reference: Job ID: Posted: Closing date: Location: LondonSalary: 78,000 - 90,000 (per annum)Job type: PermanentWorking pattern: Full timeIndustry: Technology & Internet Services / Project ManagementCompany: HaysConsultant: Matthew Di-StefanoHays office: London-City — 5th Floor, 107 Cheapside,Phone: Email: Services | London | HybridLead complex operational resilience engagements for major Financial Services clients.A leading global consultancy is looking for a Senior Manager to join its growing Financial Services resilience practice in London.This is a senior, client-facing consulting role supporting some of the UK’s largest banks, insurers and financial institutions. You will lead complex engagements, advise C-suite executives and boards, and help clients respond to evolving regulatory expectations and major operational, technology and third-party risks.Alongside delivering high-profile work, you will develop senior client relationships, contribute to account growth and help shape new resilience propositions. A strong background within a recognised consultancy or professional services firm is therefore important.The roleYou will:Lead complex operational resilience and crisis management engagements across Financial ServicesAdvise senior executives and boards on resilience strategy, regulation and investmentDesign and deliver large-scale resilience transformation programmesLead scenario testing, simulations and crisis exercisesAssess technology, cloud, third-party and operational resilienceSupport clients with crisis and incident management frameworksManage engagement scope, budgets, contracts, delivery risk and project teamsBuild trusted relationships across a portfolio of major Financial Services clientsIdentify opportunities to expand accounts and develop new client relationshipsLead proposals, business development and go-to-market activityDevelop new services and propositions, including technology and AI-enabled solutionsCoach and develop consultants across the wider practiceExample engagementsYour work could include:Designing and implementing operational resilience transformation programmesHelping Financial Services organisations meet UK and international regulatory requirementsMapping important business services, critical dependencies and vulnerabilitiesReviewing impact tolerances and resilience frameworksAssessing technology, cloud and third-party resilienceDesigning crisis and incident management capabilitiesLeading executive simulations and severe-but-plausible scenario exercisesSupporting operational readiness for major technology implementations, acquisitions and product launchesConducting post-incident reviews following significant disruption or crisis eventsWhat we’re looking forYou will bring:Significant operational resilience and business continuity experience within Financial ServicesA strong background in consulting, advisory or professional servicesExperience leading complex client engagements and multidisciplinary delivery teamsStrong knowledge of Financial Services regulation and evolving resilience expectationsThe credibility to advise and influence C-suite executives, boards and senior risk leadersCommercial experience growing accounts, developing client relationships and securing new workExperience managing engagement budgets, contracts, resources and delivery riskThe ability to understand complex operating models and dependencies across people, processes, technology and third partiesStrong communication, presentation and business writing skillsYour experience is likely to cover several of the following:Operational resilienceBusiness continuityTechnology and digital resilienceThird-party resilienceCloud resilienceIT service continuity and disaster recoveryCrisis and incident managementContingency planningScenario testing and simulationOperational riskEnterprise risk managementThe opportunityYou will join one of the UK’s largest and fastest-growing resilience consulting teams, working on strategically important programmes for major Financial Services organisations.The position offers genuine influence over client strategy, delivery and commercial growth, with the opportunity to develop new propositions, build senior market relationships and strengthen your profile as a leader in operational resilience.Location: London, with hybrid working and travel to client sites when required. # - Matthew Di-Stefano