Senior Customer Operations Advisor in London

You will be joining a globally recognised organisation within the consumer goods/FMCG sector, renowned for its strong brand, market-leading products, and high-performing, collaborative culture. Following a period of exceptional growth and commercial success, the business is expanding its Customer Operations function to ensure it can continue to deliver outstanding service and maintain operational excellence across a diverse customer base - from major national retailers to smaller independent partners. This is an opportunity to join a dynamic and forward-thinking team where your contribution will have a direct impact on customer experience and business performance.

As a Senior Customer Operations Advisor, you will play a pivotal role at the intersection of supply chain and customer operations, ensuring the seamless flow of goods, effective order management, and high levels of customer satisfaction. This is a fast-paced, high-impact role where you will be expected to quickly take ownership of key processes and contribute to a high-performing team environment.

Key responsibilities include:

• Managing end-to-end customer order processing, ensuring accuracy and timely fulfilment
• Reviewing weekly replenishment orders against stock and sales data to support inventory optimisation
• Supporting product launches and promotional campaigns, ensuring operational readiness and execution
• Acting as a key point of contact for customers on order queries, supply issues, and short-term flow of goods
• Handling customer claims, including discrepancies, damages, and credit management
• Collaborating with internal teams (including sales and supply chain) to ensure alignment and delivery
• Identifying opportunities for continuous improvement and contributing to process enhancements

You will play a critical role in helping the business deliver against sales targets by ensuring products are available to customers when and where they are needed.

To thrive in this role, you will bring:

• Proven experience in customer operations, supply chain, logistics, or order management
• Hands-on experience managing order processing, inventory, and customer accounts
• Experience working within a B2B environment, ideally across FMCG, retail, or logistics sectors
• Strong working knowledge of SAP (highly preferred) or similar ERP systems
• Experience handling customer claims and issue resolution
• Advanced Excel skills and confidence working with data
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong communication and stakeholder management skills, with the ability to work cross-functionally

A degree (or equivalent experience) is desirable. You will also demonstrate a proactive, can-do attitude, strong team spirit, and the ability to integrate quickly into a high-performing environment.

In return, you can expect:

• A high-impact role within a fast-paced and commercially driven team
• Exposure to major retail customers and complex supply chain operations
• A collaborative, supportive working environment with experienced colleagues
• The opportunity to contribute to a team that values continuous improvement and innovation
• Hybrid working (3 days on-site) within a modern office environment

This role is ideal for someone looking to further develop their career within customer operations, supply chain, or FMCG environments, while making a meaningful contribution to a high-performing team.

If you're a motivated and experienced operations professional looking for your next challenge in a fast-paced, growth-focused environment, we'd love to hear from you. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.