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- Tasks: Manage a retirement living scheme, ensuring resident wellbeing and community engagement.
- Company: Established housing organisation dedicated to high-quality retirement living.
- Benefits: Competitive hourly rate, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and collaboration within a vibrant community.
- Why this job: Make a meaningful impact on residents' lives while promoting independence and social connection.
- Qualifications: Experience in social housing, strong communication skills, and a commitment to resident wellbeing.
The predicted salary is between 43680 - 49920 £ per year.
Your new company is an established housing organisation providing high-quality retirement living and housing services, seeking an experienced housing professional to support older residents living independently within a community-based scheme. The organisation is committed to resident wellbeing, tenancy sustainment, and creating safe, welcoming environments that promote independence and social connection.
Your new role involves being the central point of contact for a retirement living scheme, delivering a professional, customer-focused housing and support service to residents. This is a varied, hands-on role responsible for the day-to-day management of the court, ensuring compliance, safety, and high service standards throughout the building. Key responsibilities include:
- Managing health and safety and compliance checks
- Overseeing repairs and contractors
- Managing rent accounts and voids
- Supporting effective budget control
- Actively engaging with residents
- Responding to anti-social behaviour and complaints
- Facilitating community activities
- Working closely with external agencies to support resident wellbeing and safeguarding
The Scheme Manager will contribute to tenancy sustainment, support residents to access welfare benefits, maintain accurate and GDPR-compliant records, and promote a vibrant and inclusive community. Where applicable, the role may also involve supervising on-site staff and providing short-term cover to nearby schemes.
To be successful, the ideal candidate will have experience working within social housing, ideally with older people or vulnerable groups. They will have a strong understanding of tenancy management, health and safety, safeguarding, and customer service, alongside the ability to manage competing priorities in a busy environment. Strong communication, mediation, and relationship-management skills are essential, as is confidence when working with residents, families, contractors, and partner agencies. The role requires solid IT skills, good standards of literacy and numeracy, and the ability to maintain professional boundaries at all times. A commitment to equality, diversity, resident wellbeing, and high-quality service delivery is essential. An enhanced DBS check will be required, along with the ability to access all areas of the scheme and travel occasionally for cover, meetings, or training.
In return, the successful applicant will receive a competitive hourly rate of £21-£24 per hour, depending on experience. This role offers the opportunity to make a meaningful impact on residents' lives, working within a supportive organisation that values professional development, collaboration, and person-centred services.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Scheme Manager in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Scheme Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their values, mission, and the specific needs of older residents. This will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Scheme Manager, you'll need to engage with residents and external agencies effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Scheme Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Scheme Manager role. Highlight your background in social housing, especially with older residents, and any relevant achievements that showcase your ability to manage tenancy and support wellbeing.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting older residents and how your values align with our commitment to creating safe and welcoming environments. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to engage effectively with residents and external agencies in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully managed relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter, and you’re good to go!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and the specific needs of older residents. Familiarise yourself with tenancy management, health and safety regulations, and safeguarding practices. This will show that you're not just interested in the role, but that you understand the responsibilities that come with it.
✨Showcase Your People Skills
As a Scheme Manager, you'll be engaging with residents and external agencies regularly. Prepare examples of how you've successfully managed relationships or resolved conflicts in the past. Highlight your communication and mediation skills to demonstrate that you can handle the diverse needs of residents.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or managing complaints. Think through your approach to these scenarios beforehand, so you can articulate your thought process clearly during the interview.
✨Emphasise Your Commitment to Wellbeing
The organisation values resident wellbeing and community engagement. Be prepared to discuss how you've contributed to creating inclusive environments in previous roles. Share any initiatives you've led or participated in that promote social connection and support for vulnerable groups.