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- Tasks: Engage with residents and manage communication for exciting facade remediation projects.
- Company: Specialist contractor focused on fire safety and facade works in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced role with multiple sites and a chance to develop your career.
- Why this job: Be the voice of residents and make a difference in their living spaces.
- Qualifications: Experience in resident liaison and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Your new company is a specialist contractor delivering façade remediation and fire safety works across London. With an extremely busy and sustained order book, the business is currently operating across multiple live, occupied schemes throughout Central and South London, with project durations typically around three months per site.
Due to ongoing workload and continued project awards, several Resident Liaison Officers are being recruited to support live delivery teams across the capital.
Your new role as a Resident Liaison Officer involves managing communication and engagement with residents across a portfolio of live façade remediation projects. This is a site-based role working across multiple live schemes, with occasional visits to a South East London office. The role will suit an experienced RLO who is comfortable working in a fast-paced environment, managing multiple sites and stakeholders simultaneously.
- Acting as the primary point of contact for residents during façade remediation works
- Coordinating resident communication across multiple occupied sites
- Preparing and issuing newsletters, letters and project updates
- Managing access arrangements and resident appointments
- Attending resident meetings, drop-ins and consultations
- Handling resident queries, concerns and complaints professionally and empathetically
RLO - Main contractor in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RLO - Main contractor in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and property management sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Get social! Follow companies and professionals in the industry on LinkedIn. Engage with their posts and share your insights. This will not only keep you updated but also put you on their radar when they’re looking for someone like you.
✨Tip Number 3
Prepare for interviews by practising common questions related to resident engagement and communication. We suggest role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace RLO - Main contractor in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience in managing communication and engagement with residents, as well as any relevant project management skills. We want to see how you can bring value to our busy projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to faade remediation and your ability to handle multiple stakeholders. Let us know what makes you tick!
Showcase Your Communication Skills: As an RLO, communication is key! In your application, demonstrate your ability to handle queries and complaints professionally. Share examples of how you've successfully managed resident communications in the past. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hays
✨Know Your Projects
Familiarise yourself with the specific faade remediation projects the company is currently working on. Understanding the details of these projects will help you demonstrate your interest and knowledge during the interview.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples of how you've effectively managed resident communications in the past, especially in challenging situations. This will show that you can handle the role's demands.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific resident concerns or complaints. Think through potential scenarios and how you would address them, highlighting your problem-solving skills and empathy.
✨Demonstrate Your Organisational Skills
Since you'll be managing multiple sites and stakeholders, be ready to discuss how you prioritise tasks and stay organised. Share tools or methods you use to keep track of communications and appointments effectively.