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- Tasks: Lead complex employee relations cases and provide strategic oversight.
- Company: Independent UK regulatory body ensuring integrity in financial markets.
- Benefits: Competitive pay, flexible work location, and a chance to make an impact.
- Other info: Opportunity for professional growth in a high-profile regulatory environment.
- Why this job: Join a dynamic team and shape the future of employee relations.
- Qualifications: Significant experience in managing complex ER cases and strong knowledge of UK employment law.
Pay: ÂŁ800-900 Per Day (Inside IR35, PAYE)
Location: 2 days per week in the Stratford, London office (50% in office from 1 September)
Our client is an independent UK regulatory body responsible for ensuring financial markets work well for consumers and the wider economy. The organisation plays a critical role in promoting integrity, transparency and trust across financial services, operating in a complex, high‑profile and highly regulated environment.
The Employee Relations function sits within HR and supports the organisation through an increasingly complex employee relations landscape. The existing operating model was designed for a smaller organisation with lower‑risk cases and is now under review.
This role has been created to provide senior ER leadership, immediate capacity support and input into the review of the operating model, while ensuring high‑quality outcomes in complex and sensitive cases. This is a hands‑on senior ER leadership role, focused on overseeing and unblocking a busy and high‑risk case portfolio, leading on the organisation’s most complex cases, and providing coaching and direction to ER Consultants.
The postholder will also play a key role in strengthening case oversight, data quality and reporting, supporting senior stakeholders, and contributing to the review of the current ER operating model.
- Provide senior oversight of the ER case portfolio, ensuring quality, consistency and timely progression.
- Lead on the organisation’s most complex, high‑risk and sensitive ER cases, including tribunals, settlements, whistleblowing‑related matters and data protection considerations.
- Act as an escalation point for ER Consultants, offering case strategy, coaching, challenge and technical guidance.
- Oversee ER case management data, MI and reporting, ensuring accurate insight for senior leaders.
- Use data and trends to identify risks and inform improvements to the ER operating model.
- Collaborate with legal, HR and other functions on cases involving overlapping or heightened risk.
- Manage relationships with external employment law advisers, ensuring outcomes align with organisational values and risk appetite.
Significant experience managing complex employee relations cases within a large, regulated or unionised environment.
Strong, practical working knowledge of UK employment law and its application in high‑risk scenarios.
Demonstrable experience handling cases with whistleblowing or high‑sensitivity elements, including navigating multi‑stakeholder and data‑protection‑related risks.
Experience coaching and supporting ER practitioners through complex and escalated cases.
Strong senior stakeholder management skills, with the confidence to operate in challenging environments.
Ability to use data, MI and reporting to manage risk, inform decisions and improve ways of working.
Experience using Workday Help or similar case management systems.
Experience maximising the value of CRM or case management tools to improve oversight and control.
Disability Confident: our hiring approach. We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
Relationship Manager (Temporary) in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Temporary) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in employee relations or HR. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to employee relations and think of examples from your experience that align with their needs. We want you to shine!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing complex ER cases can benefit the organisation. Keep it concise and impactful – we want them to remember you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Relationship Manager (Temporary) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience with complex employee relations cases and how it aligns with what we're looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to manage high-risk cases and navigate sensitive situations. We want to see how you’ve made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, especially in a role that requires clarity in complex scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on UK employment law and the specifics of employee relations. Familiarise yourself with high-risk scenarios and be ready to discuss your experience managing complex cases, especially those involving whistleblowing or sensitive elements.
✨Showcase Your Leadership Skills
This role requires strong senior oversight, so be prepared to share examples of how you've led teams through challenging situations. Highlight your coaching experience and how you've supported ER practitioners in navigating complex cases.
✨Data is Key
Since the role involves overseeing ER case management data, come equipped with insights on how you've used data to manage risks and improve processes in previous roles. Be ready to discuss specific metrics or trends you've identified and acted upon.
✨Build Relationships
Demonstrate your ability to manage relationships with senior stakeholders and external advisers. Share examples of how you've collaborated across functions to achieve positive outcomes, especially in high-pressure environments.