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- Tasks: Lead complex employee relations cases and provide strategic oversight.
- Company: Independent UK regulatory body ensuring integrity in financial markets.
- Benefits: Competitive pay, flexible work location, and a chance to make an impact.
- Other info: Opportunity for professional growth in a supportive and inclusive environment.
- Why this job: Join a dynamic team and shape the future of employee relations.
- Qualifications: Extensive experience in managing complex ER cases and strong knowledge of UK employment law.
Pay: ÂŁ800-900 Per Day (Inside IR35, PAYE)
Location: 2 days per week in the Stratford, London office (50% in office from 1 September)
Our client is an independent UK regulatory body responsible for ensuring financial markets work well for consumers and the wider economy. The organisation plays a critical role in promoting integrity, transparency and trust across financial services, operating in a complex, high‑profile and highly regulated environment.
The Employee Relations function sits within HR and supports the organisation through an increasingly complex employee relations landscape. The existing operating model was designed for a smaller organisation with lower‑risk cases and is now under review.
This role has been created to provide senior ER leadership, immediate capacity support and input into the review of the operating model, while ensuring high‑quality outcomes in complex and sensitive cases. This is a hands‑on senior ER leadership role, focused on overseeing and unblocking a busy and high‑risk case portfolio, leading on the organisation’s most complex cases, and providing coaching and direction to ER Consultants.
The postholder will also play a key role in strengthening case oversight, data quality and reporting, supporting senior stakeholders, and contributing to the review of the current ER operating model.
- Provide senior oversight of the ER case portfolio, ensuring quality, consistency and timely progression.
- Lead on the organisation’s most complex, high‑risk and sensitive ER cases, including tribunals, settlements, whistleblowing‑related matters and data protection considerations.
- Act as an escalation point for ER Consultants, offering case strategy, coaching, challenge and technical guidance.
- Oversee ER case management data, MI and reporting, ensuring accurate insight for senior leaders.
- Use data and trends to identify risks and inform improvements to the ER operating model.
- Collaborate with legal, HR and other functions on cases involving overlapping or heightened risk.
- Manage relationships with external employment law advisers, ensuring outcomes align with organisational values and risk appetite.
Significant experience managing complex employee relations cases within a large, regulated or unionised environment.
Strong, practical working knowledge of UK employment law and its application in high‑risk scenarios.
Demonstrable experience handling cases with whistleblowing or high‑sensitivity elements, including navigating multi‑stakeholder and data‑protection‑related risks.
Experience coaching and supporting ER practitioners through complex and escalated cases.
Strong senior stakeholder management skills, with the confidence to operate in challenging environments.
Ability to use data, MI and reporting to manage risk, inform decisions and improve ways of working.
Experience using Workday Help or similar case management systems.
Experience maximising the value of CRM or case management tools to improve oversight and control.
Disability Confident: our hiring approach. We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
Relationship Manager (Contract) in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Contract) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in employee relations or HR. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent news. This shows you’re genuinely interested and helps you tailor your answers to align with their mission, especially in a regulated environment.
✨Tip Number 3
Practice your case management scenarios! Think of complex ER cases you’ve handled and be ready to discuss your approach. Highlight your experience with sensitive issues and how you navigated them successfully.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Relationship Manager (Contract) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complex employee relations cases. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your previous roles; explain how your skills align with the responsibilities of the Relationship Manager position. We want to see how you can lead on high-risk cases and support ER Consultants effectively.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and experiences are easy to read and relevant to the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on UK employment law, especially in high-risk scenarios. Familiarise yourself with the complexities of employee relations cases, particularly those involving whistleblowing and data protection. This knowledge will not only help you answer questions confidently but also demonstrate your expertise.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've managed complex ER cases. Highlight your experience in coaching ER practitioners and how you've navigated challenging environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Data is Key
Be ready to talk about how you've used data and reporting to manage risks and improve processes in previous roles. Discuss any experience you have with case management systems like Workday Help, as this will show your ability to leverage technology for better oversight.
✨Engage with Stakeholders
Demonstrate your senior stakeholder management skills by preparing to discuss how you've collaborated with various functions in the past. Share examples of how you've built relationships with external advisers and ensured outcomes align with organisational values. This will highlight your ability to operate effectively in a regulated environment.