Project Operations Manager in London

Reference: 4841570Job ID: 5422670Posted: 2026-11-11Closing date: 2026-11-17Location: LondonSalary: 60,000 - 70,000 (per annum)Job type: PermanentWorking pattern: Full time / Flexible workingIndustry: Technology & Internet Services / Project ManagementCompany: HaysConsultant: Matthew Di-StefanoHays office: London-City — 5th Floor, 107 Cheapside,Phone: 44 333 010 7382Email: matthew.di-stefano@hays.com60,000–70,000 | London | Hybrid Working | PermanentThe OpportunityWe're working with an established technology consultancy specialising in software engineering and digital transformation, delivering complex projects for clients across financial services, banking and energy.They're looking for an experienced Project Operations Manager to support the smooth running of multiple client engagements, working closely with software engineering consultants, delivery managers and client project teams.This is a varied, hands-on position combining project coordination, resource management, consultant engagement and operational oversight.You'll play an important role in ensuring consultants are effectively supported, resources are appropriately allocated, and projects have the people, communication and coordination needed to run successfully.The ideal candidate will be highly organised, proactive and confident working with a range of stakeholders. You'll need to be comfortable managing competing priorities, resolving issues and taking ownership of the day-to-day operational challenges that arise across multiple technology projects.Key ResponsibilitiesProject & Delivery Coordination: Support the operational management of multiple client projects, working closely with delivery managers, technical consultants and client stakeholders to ensure engagements run smoothly.Resource Management: Coordinate consultant allocations across projects, anticipate upcoming resource requirements and support effective capacity planning.Consultant Engagement: Maintain regular communication with software engineering consultants, conducting 1:1 meetings, providing support and addressing any issues affecting their assignments.Project Lifecycle Coordination: Oversee consultant onboarding, offboarding, assignment extensions and renewals, ensuring effective transitions between engagements.Stakeholder Management: Build strong working relationships with internal delivery teams and client project managers, maintaining clear communication and managing expectations.Risk & Issue Management: Identify and escalate operational risks, maintain RAID logs and work collaboratively to resolve issues before they affect delivery.Performance & Issue Resolution: Support consultant performance and engagement, providing constructive feedback and confidently managing challenging conversations where required.Operational Improvement: Identify opportunities to improve coordination, communication and processes across project engagements.Skills & ExperienceWe're looking for someone with a strong background in project operations, delivery coordination, resource management or a similar role within a technology or professional services environment.Ideally, you'll bring:Experience coordinating multiple projects, client engagements or delivery workstreams within a fast-paced environment.Strong organisational and planning skills, with the ability to manage competing priorities independently.Experience working closely with project managers, delivery teams and technical professionals.Exposure to resource planning, consultant allocation or workforce coordination.Confidence managing stakeholders, resolving issues and navigating difficult conversations.Familiarity with project governance, risk management, RAID logs and operational reporting.Experience supporting onboarding, project transitions or engagement lifecycle activities.Excellent interpersonal and communication skills, with a proactive and solutions-focused approach.Desirable experience:Previous experience within a technology consultancy, software engineering business or professional services organisation.Experience coordinating consultants working across multiple client assignments.Exposure to financial services, banking, commodities or energy trading environments.Familiarity with Agile delivery environments and technology project lifecycles.About the OpportunityYou'll be joining an established consultancy working on complex, business-critical technology projects for major organisations.The position offers a broad range of responsibilities, combining operational coordination with meaningful involvement in consultant engagement, resource planning and delivery support.You'll work alongside experienced technical and delivery professionals, helping to maintain the high standards of organisation, communication and collaboration required across multiple client engagements.This would suit someone who enjoys the operational side of technology delivery, is confident managing people and competing priorities, and wants to take greater ownership within a professional consulting environment. #4841570 - Matthew Di-Stefano