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- Tasks: Manage service delivery and ensure customer satisfaction while meeting SLAs.
- Company: Join a leading International Consultancy with a focus on innovation.
- Benefits: Competitive pay, hybrid working, and opportunities for professional growth.
- Why this job: Be part of a dynamic team and make a real impact in service delivery.
- Qualifications: Experience in Service Delivery Management and knowledge of ITIL processes.
- Other info: Flexible working environment with potential for career advancement.
The predicted salary is between 30000 - 51000 £ per year.
Up to £410 per day (Inside IR35 - Umbrella)
South of London / Hybrid (1-2 days per week onsite)
6 Months
My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager with good knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.
Key Requirements:
- Previous commercial experience in Service Delivery Management
- Good ITIL knowledge and understanding of ITIL processes
- CSAT and Service Relationship experience
- Proven experience of managing and delivering to SLAs
- Contract Management
- Strong awareness of Incident, Problem and Change Management principles and processes
- Ability to establish and foster a continuous Service Improvement culture
- Flexible approach towards hybrid working
- Eligibility for Security Clearance (SC)
Nice to have:
- Active Security Clearance (SC)
- ITIL certification
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Junior Service Delivery Manager in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on a Junior Service Delivery Manager role.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL processes and SLAs. Be ready to discuss your experience with CSAT and how you've managed service delivery in the past. We want you to shine!
✨Tip Number 3
Showcase your flexibility! With hybrid working being the norm, highlight your adaptability and willingness to work both onsite and remotely. This will make you stand out as a candidate who fits the modern workplace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way in landing that Junior Service Delivery Manager gig.
We think you need these skills to ace Junior Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Delivery Management and ITIL knowledge. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Junior Service Delivery Manager role. We love seeing enthusiasm and a clear understanding of CSAT and SLAs.
Showcase Your Soft Skills: While technical skills are important, don’t forget to highlight your soft skills too! Communication and relationship management are key in this role, so let us know how you’ve excelled in these areas.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss specific ITIL processes and how you've applied them in previous roles. This will show that you understand the framework and can effectively manage service delivery.
✨Demonstrate Your CSAT Experience
Prepare examples of how you've improved Customer Satisfaction (CSAT) in past positions. Think about specific initiatives you led or contributed to, and be ready to explain the impact they had on service delivery and customer relationships.
✨SLA Management is Key
Be prepared to talk about your experience with Service Level Agreements (SLAs). Have concrete examples ready that showcase how you've managed and delivered against SLAs, including any challenges you faced and how you overcame them.
✨Embrace Continuous Improvement
Show your understanding of a continuous service improvement culture. Discuss any strategies you've implemented to foster this mindset within teams or projects, and how it has benefited service delivery outcomes.
