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- Tasks: Engage with customers via phone and email, ensuring satisfaction and promoting services.
- Company: A fun and sociable independent mortgage brokerage in Central London.
- Benefits: Competitive salary of £27,000 plus bonuses, hybrid working, and great hours.
- Why this job: Join a growing team and make a real impact while enjoying flexibility.
- Qualifications: 1 year of customer service experience and strong communication skills.
- Other info: Exciting progression opportunities in a dynamic work environment.
The predicted salary is between 23000 - 30000 £ per year.
Our client, a well-established, growing Independent Mortgage Brokerage based in Central London, are looking to recruit a fun, sociable Customer Services Executive to join their sociable team. Working on a hybrid basis (3 days in the office / 2 days working from home), this is an incredible opportunity for the perfect candidate!
Our client have been established for just over 20 years and have grown to close to 70 FTE, with a further 150+ freelance employees. Due to their growth and consistent success, they are now actively seeking the perfect candidate to join their Client Services department.
In a nutshell, your responsibilities will include:
- Liaising with customers over the phone and email (50+ calls a day)
- Ensuring all customers are satisfied with the services provided by the company
- Promoting different services that could be of interest to the customer (no push for sales, just introducing products!)
- Booking in appointments for Advisors to explain additional products in more detail, should the customer(s) be interested
- Logging all customer interaction(s) on company CRM
- Offering an exceptional service to each and every customer
In order to be considered for this position, it is ESSENTIAL that you have the following:
- Minimum of 1 year's experience within a Customer Services capacity
- Proficient in all Microsoft Office programs (Word/Excel/PowerPoint/Outlook)
- Articulate telephone manner
- Excellent communication skills (written and verbal)
- Genuine desire to progress
- Fun, sociable personality!
In addition to a very competitive basic salary of £27,000, our client are also offering the following:
- Annual bonus up to £4,000 (based on individual and company performance)
- Hybrid-working model (3 days in the office / 2 days working from home)
- Fantastic working hours: Monday - Friday: 9.00am - 5.30pm
- Amazing progression opportunities!
Our client are looking to move very quickly on this, so any interested candidate(s) are urged to apply at their earliest convenience!
Customer Services Executive (Hybrid-Working!) in London employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive (Hybrid-Working!) in London
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers over the phone and email, it’s crucial to sound confident and articulate. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your personality! The job description mentions a fun, sociable personality is essential. Don’t be afraid to let your character shine through during interviews – they want to see if you’ll fit in with the team!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we’re always on the lookout for candidates who are eager to join our growing team, so don’t miss out!
We think you need these skills to ace Customer Services Executive (Hybrid-Working!) in London
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your fun and sociable personality. This role is all about connecting with customers, so let that shine through in your writing.
Tailor Your Experience: Highlight your customer service experience clearly. We’re looking for someone with at least a year under their belt, so make sure to mention relevant roles and how they’ve prepared you for this position.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good communication skills, so show us you can express yourself well in writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you’re keen and ready to jump into this exciting opportunity.
How to prepare for a job interview at Hays
✨Know the Company Inside Out
Before your interview, take some time to research the mortgage brokerage. Understand their services, values, and what sets them apart from competitors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Services Executive, communication is key! Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past to demonstrate your skills.
✨Emphasise Your Sociable Personality
This role requires a fun and sociable character, so don’t shy away from showcasing your personality during the interview. Share anecdotes that highlight your ability to connect with customers and work well in a team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute to their success.
