At a Glance
- Tasks: Manage customer enquiries and provide top-notch administrative support in a dynamic office.
- Company: Join a growing, friendly organisation in Matlock with a supportive team culture.
- Benefits: Competitive salary, 25 days holiday, and opportunities for career progression.
- Other info: 100% office-based role with excellent long-term career growth potential.
- Why this job: Perfect for those who thrive in a busy environment and want to make a difference.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 23400 - 28600 £ per year.
Customer Service Administrator required for a new job opportunity in Matlock, Derbyshire (100% Office Based). £28,000 - £30,000 + Excellent Benefits. Full Time | Permanent | Immediate Start Available.
Hays Business Support is delighted to be working exclusively with a growing and well-established organisation based in the Matlock area to recruit a Customer Services Administrator. Due to continued business growth and increasing demand, this friendly and professional team is expanding and looking to appoint an additional member of staff.
This is an excellent opportunity for an experienced administrator who enjoys a busy and varied role where no two days are the same. Working within a small but supportive office environment, you will play a key role in delivering outstanding customer service while providing extensive administrative and coordination support to the wider team. The organisation offers genuine opportunities for progression and development, making this an ideal role for someone seeking long-term career growth.
Please note: This position is 100% office based in Matlock and would suit candidates living locally or within a reasonable commute from areas such as Chesterfield, Mansfield, Belper, Bakewell, Alfreton, Ashbourne or the surrounding Derbyshire region.
The Role
As Customer Services Administrator, you will be responsible for managing customer enquiries, coordinating schedules and appointments, maintaining accurate records, and ensuring high standards of service delivery at all times. Key duties will include:
- Providing comprehensive administrative support across the business
- Managing customer communications via telephone and email
- Coordinating appointments, diaries and scheduling activities
- Maintaining accurate records and customer information
- Reviewing documentation and checking information for accuracy
- Liaising with customers and internal colleagues to ensure timely updates
- Managing your own portfolio of customer accounts and enquiries
- Supporting wider business projects and operational activities
- Upholding confidentiality and maintaining professional standards at all times
About You
The successful candidate will be a highly organised and proactive administrator with excellent customer service skills and the ability to manage multiple priorities within a fast-paced environment. You will ideally have:
- Previous experience within a busy administration, customer service or office support role
- A professional and confident telephone manner
- Excellent communication skills, both written and verbal
- Strong organisational and time-management abilities
- The ability to multitask and prioritise a varied workload
- High levels of accuracy and attention to detail
- Strong IT skills including Microsoft Office applications
- A positive, flexible and team-focused approach
What's on Offer?
Salary from £28,000 depending on experience. 25 days holiday plus.
Customer Services Administrator in London employer: Hays
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays:Your cover letter is your chance to shine! Tell us why you want to work at Hays specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays!
How to prepare for a job interview at Hays
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
