Your newpany
We are partnering with a globally recognised business to appoint a Senior Billing Manager who will take ownership of the billing, collections and accounts receivable function across multiple international entities. This is a highly visible role that sits at the centre of the organisation's revenue cycle, ensuring invoices are raised accurately, collections are maximised, and cash flow remains healthy across the business. Operating within aplex global environment, you'll work closely with colleagues, clients and stakeholders across different regions, currencies and jurisdictions. You'll be the go-to expert for billing matters, helping to establish robust processes, improve operational efficiency and drive best practice across the order-to-cash cycle.
Your new role
Billing Transformation:
Lead the continuous transformation of the global billing function, identifying and implementing opportunities to automate, simplify and standardise processes.
Develop and execute a billing transformation roadmap aligned with the Group's growth strategy and digital finance objectives.
Utilise NetSuite functionality, AI tools and workflow automation solutions to minimise manual processes, reduce billing errors and improve invoice cycle times.
Drive the implementation of automated billing workflows, recurring billing models, approval workflows and electronic invoicing capabilities.
Evaluate and implement emerging technologies, including AI-powered billing validation, exception management and predictive billing controls.
Champion data-driven decision-making by developing billing performance dashboards, KPI reporting and operational analytics.
Work collaboratively with Finance, Technology and Operations teams to improve systems integration and data flow across the order-to-cash process.
Lead process re-engineering initiatives focused on scalability, efficiency and improved customer experience.
Establish metrics to measure automation success, process adoption and operational performance improvements.
Act as the business lead for billing-related system implementations, upgrades, workflow enhancements and digital transformation projects.
Billing and Revenue:
Lead the full billing life cycle across multiple global entities, ensuring invoices are accurate,pliant and issued within agreed timelines.
Manageplex client billing arrangements covering multiple currencies and jurisdictions while maintaining strong controls and consistency across the business.
Partner closely withmercial, project delivery and finance teams to ensure contractual milestones and revenue schedules are translated into accurate billing activity.
Act as the primary escalation point for billing enquiries, resolving issues quickly to minimise payment delays and improve client experience.
Ensure all invoicing activity adheres to internal policies and externalpliance requirements.
Credit & Collections:
Drive collection activity across the business to reduce aged debt and improve working capital performance.
Review ageing reports, prioritising collection strategies according to risk exposure andmercial impact.
Manage payment discussions, dispute resolution and collection negotiations with customers.
Identify collection risks and process bottlenecks early, working with stakeholders to implement solutions and reduce financial risk.
Track and report on key metrics including DSO, overdue balances and collection performance.
Cash Flow & Financial Control:
Contribute to cash flow planning by delivering accurate collection forecasts and reporting.
Provide leadership with meaningful insight into collection trends, expected receipts and potential risks.
Support month-end accounts receivable activities and maintain accurate customer and billing records.
Systems and Process Improvement:
Serve as the internal expert for NetSuite and billing-related processes, helping to maximise system capabilities and efficiencies.
Identify opportunities to automate manual tasks, improve workflows and strengthen financial controls.
Lead transformation initiatives focused on billing optimisation, standardisation and process excellence.
Champion the use of technology and AI-driven solutions to improve billing accuracy and operational performance.
What you'll need to succeed
Significant experience in Billing, Accounts Receivable, Credit Control or Order-to-Cash functions.
Experience working within multinational or professional services organisations.
Proven success managing billing and collections across multiple entities and currencies.
Demonstrated ability to improve collections performance, reduce overdue debt and support cash flow objectives.
Strong NetSuite knowledge is highly desirable, alongside experience with ERP-driven process improvement initiatives.
Interest in automation, systems enhancement and AI-enabled solutions.
Personal Qualities
Exceptionally organised with strong attention to detail.
Analytical,mercially minded and confident, making decisions in aplex environment.
Excellent stakeholder management andmunication skills.
Proactive, adaptable and passionate about continuous improvement.
Billing Transformation Analyst - Temp in London employer: Hays
Join a well-established ecological consultancy in Kent that prioritises work-life balance and professional development. With a collaborative team culture and a commitment to delivering high-quality ecological advice, this company offers meaningful career progression opportunities for ecologists. Enjoy flexible working arrangements and the chance to work on diverse projects across the South East and beyond.
