Application Support Techncal Lead in London

Reference: 4842346Job ID: 5423403Posted: 2026-11-04Closing date: 2027-02-03Location: Newcastle (Tyne & Wear)Salary: 48,337-57,666 (per annum)Job type: PermanentWorking pattern: Full time / Flexible workingIndustry: Technology & Internet Services / InfrastructureCompany: HaysConsultant: Sarah HazelwoodHays office: Leeds — Part 6th Floor, Broad Gate, The HeadrowPhone: 0113 2003750Email: sarah.hazelwood@hays.comYour new companyA large public sector organisation is looking for an Application Support Lead on a permanent basis to act as a senior subject matter expert and technical leader within its Application Support team.You will oversee the design, management and support of a diverse estate of around 80 applications and 60 services, spanning Windows, Linux/UNIX, Azure and SaaS platforms, from building management systems through to core teaching and learning services. You will take end-to-end ownership of these systems, set technical standards and deliver excellent operational support.As well as hands-on technical delivery, you will deputise for the Application Support Manager when required and manage tasks on their behalf. The role combines technical analysis, business analysis and project management.Your new roleDesigning, integrating, administering and supporting enterprise, cloud, SaaS, hybrid and server-based applicationsManaging application databases to ensure data integrity, resilience and high availability, including regular disaster recovery testing of critical systems with reporting to the audit committeeLeading business analysis and requirements gathering ahead of any tender or product purchaseLeading the onboarding of new applications from hosting architecture through to live production, support standards and staff trainingOverseeing major incidents from a technical standpoint, coordinating resolver groups and stepping in hands-on when neededLeading root cause analysis and continual service improvementMaintaining awareness of cyber security threats and implementing technologies to strengthen the organisation's security postureDeveloping best-practice policies, standards, procedures and guidelinesLeading project and change activity as part of wider IT and organisation-wide project teamsCoaching and mentoring team members to build overall capabilityWhat you'll need to succeedExtensive technical background across physical, virtualised, SaaS and hybrid application delivery, including Windows, UNIX/Linux and AzureHands-on database management experience, ideally across SQL Server, MySQL and MariaDBStrong working knowledge of ITIL processes, including incident, problem and change managementExperience of delivering application support in a similarly sized, complex and diverse organisationExperience of working with multiple support and resolver groups, and with third-party vendorsWorking knowledge of cyber security processes and practices, and experience of working with Information Security and governance teamsThe ability to act as a trusted advisor, communicating complex technical concepts clearly to non-technical stakeholdersThe ability to manage multiple priorities in a demanding environmentWhat you'll get in returnSalary of 48,337 to 57,666 depending on experience42 days' annual leave including public holidaysExcellent public sector pension schemeFlexible and hybrid workingDiscounted local travel and retailer discountsA fair, inclusive and supportive working environmentCareer progression and development opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. #4842346 - Sarah Hazelwood