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- Tasks: Deliver exceptional customer service via phone, web chat, and email.
- Company: Join a dynamic government team focused on service excellence.
- Benefits: Competitive pay, flexible hours, and remote work options.
- Why this job: Make a difference by helping people while gaining valuable experience.
- Qualifications: Confident communicator with prior customer service experience and basic IT skills.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
A government team are currently looking for a helpline support officer to join a fast-paced and service-driven team on a temporary basis for 3 - 6 months in the first instance.
As a customer service officer, you will be responsible for delivering an exceptional customer journey via a telephony-based service, web chat and also email enquiries. Your day-to-day activities will include, but not be limited to, signposting to services, data capturing to advise on outcomes, application requests, support with event bookings and also carry out any correspondence administration as required in either the medium of Welsh or English depending on the recipients' requirements.
You will need to be a confident customer service administrator with prior telephone experience and relish working in a fast-paced environment. You will be a people person and be able to communicate well both in Welsh & English and demonstrate an excellent telephone manner. You will have good IT skills and be able to use MS Office to a basic level.
You will get the opportunity to work for an excellent organisation on a long-term temporary basis for 3 - 6 months receiving an excellent rate of pay. 37 hour working week Mon - Fri including flexi time. Free onsite parking available for your office days, but primary remote working.
Temporary Customer Services Advisors - Remote or in Llandudno employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Advisors - Remote or in Llandudno
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your telephone skills! Since this role involves a lot of phone work, try doing mock calls with friends or family. Focus on being clear, friendly, and professional – it’ll make a huge difference during your actual interviews.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to people in the industry on LinkedIn or other platforms. You never know who might have a lead on a job or can give you insider tips about the application process.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We often have exclusive listings and can keep you updated on new opportunities that fit your skills. Don’t miss out!
We think you need these skills to ace Temporary Customer Services Advisors - Remote or in Llandudno
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your telephone experience and IT skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and if you’re bilingual, mention your Welsh skills to stand out!
Be Personable: We’re looking for a people person! Let your personality shine through in your application. Share examples of how you’ve provided exceptional customer service in the past, and show us why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the role but also passionate about delivering exceptional service.
✨Practice Your Communication Skills
Since this role requires excellent communication in both Welsh and English, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts under pressure.
✨Familiarise Yourself with the Company
Do some research on the government team you’ll be working with. Understanding their mission and values can help you tailor your answers to align with what they’re looking for. Plus, it shows that you’re genuinely interested in the position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of a few examples where you successfully resolved issues or improved a customer’s experience. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
