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- Tasks: Deliver exceptional customer service via phone, web chat, and email.
- Company: Join a supportive government team focused on service excellence.
- Benefits: Competitive pay, flexible hours, remote work, and free onsite parking.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Confident communicator with prior customer service experience and basic IT skills.
- Other info: Enjoy a dynamic role with the potential for long-term opportunities.
The predicted salary is between 24000 - 36000 £ per year.
A government team are currently looking for a helpline support officer to join a fast paced and service driven team on a temporary basis for 3 - 6 months in the first instance.
As a customer service officer, you will be responsible for delivering an exceptional customer journey via a telephony-based service, web chat and also email enquiries. Your day-to-day activities will include, but not be limited to, signposting to services, data capturing to advise on outcomes, application requests, support with event bookings and also carry out any correspondence administration as required in either the medium of Welsh or English depending on the recipients' requirements.
You will need to be a confident customer service administrator with prior telephone experience and relish working in a fast-paced environment. You will be a people person and be able to communicate well both in Welsh & English and demonstrate an excellent telephone manner. You will have good IT skills and be able to use MS Office to a basic level.
You will get the opportunity to work for an excellent organisation on a long-term temporary basis for 3 - 6 months receiving an excellent rate of pay. 37 hour working week Mon - Fri including flexi time. Free onsite parking available for your office days, but primary remote working.
Long-term Temporary Customer Care Administrator in Llandudno employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Long-term Temporary Customer Care Administrator in Llandudno
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Care Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. This will help you nail that confident telephone manner they’re looking for and get you comfortable with common customer service scenarios.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your IT skills and experience with MS Office during interviews. They want someone who can hit the ground running, so make sure they know you’re up to speed!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Long-term Temporary Customer Care Administrator in Llandudno
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Administrator role. Highlight your previous experience in customer service, especially any telephone work, and show us how you can deliver an exceptional customer journey.
Show Off Your Communication Skills: Since this role requires excellent communication in both Welsh and English, don’t forget to mention your language skills! We want to see how you can connect with customers effectively, so give us examples of your past experiences.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, especially over the phone or via web chat. Think about examples from your past experiences that showcase your ability to deliver exceptional service.
✨Show Off Your Bilingual Skills
Since the role requires communication in both Welsh and English, be prepared to demonstrate your language skills. You might be asked to respond to a question in both languages, so practice switching between them smoothly. This will show your confidence and versatility.
✨Familiarise Yourself with the Company
Do some research on the government team you're applying to. Understand their mission and values, and think about how your skills align with their goals. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the job, be ready to discuss how you manage stress and prioritise tasks. Think of specific examples where you've successfully handled multiple responsibilities at once. This will demonstrate your ability to thrive in a busy environment.
