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- Tasks: Deliver exceptional customer service via phone, web chat, and email.
- Company: Join a dynamic government team focused on service excellence.
- Benefits: Competitive pay, flexible hours, and remote working options.
- Why this job: Make a difference by helping people while developing your skills.
- Qualifications: Confident communicator with prior customer service experience.
- Other info: Enjoy a supportive environment with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
A government team are currently looking for a helpline support officer to join a fast-paced and service-driven team on a temporary basis for 3 - 6 months in the first instance.
As a customer service officer, you will be responsible for delivering an exceptional customer journey via a telephony-based service, web chat and also email enquiries. Your day-to-day activities will include, but not be limited to:
- Signposting to services
- Data capturing to advise on outcomes
- Application requests
- Support with event bookings
- Correspondence administration as required in either the medium of Welsh or English depending on the recipients' requirements
You will need to be a confident customer service administrator with prior telephone experience and relish working in a fast-paced environment. You will be a people person and be able to communicate well both in Welsh & English and demonstrate an excellent telephone manner. You will have good IT skills and be able to use MS Office to a basic level.
You will get the opportunity to work for an excellent organisation on a long-term temporary basis for 3 - 6 months receiving an excellent rate of pay. 37 hour working week Mon - Fri including flexi time. Free onsite parking available for your office days, but primary remote working.
Customer Support Specialist | Remote Working in Llandudno employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist | Remote Working in Llandudno
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about delivering exceptional customer service over the phone, grab a friend and do some mock calls. Focus on your tone, clarity, and how you handle different customer scenarios.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities that match your skills.
We think you need these skills to ace Customer Support Specialist | Remote Working in Llandudno
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Specialist role. Highlight your relevant experience in customer service, especially any telephone or web chat roles you've had. We want to see how you can bring your unique skills to our fast-paced team!
Show Off Your Communication Skills: Since this role requires excellent communication in both Welsh and English, don’t forget to showcase your language skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively, just like you would with customers.
Highlight Your IT Proficiency: Mention your IT skills, especially your familiarity with MS Office. If you have experience with any customer service software or tools, be sure to include that too! We love tech-savvy applicants who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different customer scenarios, especially over the phone or via web chat. Think about examples from your past experiences that showcase your ability to resolve issues and provide excellent service.
✨Show Off Your Communication Skills
Since this role requires communication in both Welsh and English, practice speaking clearly and confidently in both languages. Prepare to demonstrate your telephone manner during the interview by engaging in a mock conversation with a friend or family member.
✨Familiarise Yourself with the Company
Research the government team you’re applying to. Understand their mission and values, and think about how your skills align with their goals. This will help you answer questions more effectively and show that you’re genuinely interested in the role.
✨Prepare for Technical Questions
As you'll be using MS Office and possibly other software, be ready to discuss your IT skills. Think of specific examples where you've used these tools in previous roles. If you can, brush up on any relevant software that might be used in this position to show your proactive approach.
