Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, web chat, and email.
- Company: Join a dynamic government team focused on service excellence.
- Benefits: Competitive pay, flexible hours, remote work, and free onsite parking.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Confident communicator with prior customer service experience and basic IT skills.
- Other info: Temporary role for 3-6 months with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
A government team are currently looking for a helpline support officer to join a fast-paced and service-driven team on a temporary basis for 3 - 6 months in the first instance.
As a customer service officer, you will be responsible for delivering an exceptional customer journey via a telephony-based service, web chat and also email enquiries. Your day-to-day activities will include, but not be limited to:
- Signposting to services
- Data capturing to advise on outcomes
- Application requests
- Support with event bookings
- Correspondence administration as required in either the medium of Welsh or English depending on the recipients' requirements
You will need to be a confident customer service administrator with prior telephone experience and relish working in a fast-paced environment. You will be a people person and be able to communicate well both in Welsh & English and demonstrate an excellent telephone manner. You will have good IT skills and be able to use MS Office to a basic level.
You will get the opportunity to work for an excellent organisation on a long-term temporary basis for 3 - 6 months receiving an excellent rate of pay. 37 hour working week Mon - Fri including flexi time. Free onsite parking available for your office days, but primary remote working.
Customer Service and Admin Advisor (Temporary) in Llandudno employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Admin Advisor (Temporary) in Llandudno
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. It shows you’re genuinely interested and engaged with the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Customer Service and Admin Advisor (Temporary) in Llandudno
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your telephone and admin expertise!
Show Off Your Communication Skills: Since this role involves a lot of interaction, let us know about your communication style. Whether it’s through web chat or email, we’re keen to see how you engage with customers in both Welsh and English.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you would handle different scenarios, especially over the phone or via web chat. Think about examples from your past experiences that showcase your ability to deliver exceptional service.
✨Show Off Your Bilingual Skills
Since the role requires communication in both Welsh and English, prepare to demonstrate your language skills. You might be asked to switch between languages during the interview, so practice common phrases and responses in both languages to show your confidence.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to explain how your previous experience aligns with tasks like data capturing, event bookings, and handling enquiries. This will show that you’re genuinely interested in the position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for customer service, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
