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For Companies At a Glance
- Tasks: Deliver exceptional customer service via phone, web chat, and email.
- Company: Join a supportive government team focused on service excellence.
- Benefits: Competitive pay, flexible hours, and remote working options.
- Why this job: Make a difference by helping people while working from home.
- Qualifications: Confident communicator with prior customer service experience in Welsh and English.
- Other info: Enjoy a dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Temporary Customer Service Support Officer in Conwy, £30,000pa equivalent for 3–6 months.
Your new company: A government team is currently looking for a helpline support officer to join a fast-paced and service-driven team on a temporary basis for 3 - 6 months.
Your new role: As a customer service officer, you will be responsible for delivering an exceptional customer journey via a telephony-based service, web chat, and email enquiries. Your day-to-day activities will include:
- Signposting to services
- Data capturing to advise on outcomes
- Application requests
- Support with event bookings
- Correspondence administration as required in either Welsh or English depending on the recipient's requirements
What you'll need to succeed: You will need to be a confident customer service administrator with prior telephone experience and relish working in a fast-paced environment. You will be a people person and be able to communicate well in both Welsh and English, demonstrating an excellent telephone manner. You will have good IT skills and be able to use MS Office to a basic level.
What you'll get in return: You will have the opportunity to work for an excellent organisation on a long-term temporary basis for 3 - 6 months, receiving an excellent rate of pay. The working week is 37 hours, Monday to Friday, including flexi time. Free onsite parking is available for your office days, but primary remote working is expected.
Customer Service Advisor - Fully remote working in Llandudno employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fully remote working in Llandudno
✨Tip Number 1
Get your research game on! Before you jump into any interviews, make sure you know the ins and outs of the company. Check out their website, social media, and any recent news. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Grab a mate or family member and do some mock interviews. Focus on common customer service scenarios and how you’d handle them. This will boost our confidence and help us articulate our thoughts clearly when it counts.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love to see the real you, so let your passion for customer service shine through. Share personal stories that highlight your skills and experiences – it’ll make us memorable!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give us an edge. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Customer Service Advisor - Fully remote working in Llandudno
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service, especially any telephone or web chat roles you've had. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your ability to communicate effectively in both Welsh and English. Use clear and concise language in your application to demonstrate your excellent telephone manner right from the start!
Highlight Your IT Proficiency: Mention your IT skills, especially your familiarity with MS Office. If you have experience with data capturing or any specific software related to customer service, let us know! This will show that you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the role but also passionate about delivering exceptional service.
✨Practice Your Bilingual Skills
Since the role requires communication in both Welsh and English, practice speaking in both languages. Prepare answers to common interview questions in both languages to demonstrate your fluency and confidence. This will help you stand out as a candidate who can effectively communicate with diverse customers.
✨Familiarise Yourself with the Company
Do some research on the government team you’ll be working with. Understand their mission, values, and the services they provide. This knowledge will allow you to tailor your responses during the interview and show that you’re genuinely interested in being part of their team.
✨Showcase Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with MS Office and any other relevant software. You might even want to mention specific tasks you've completed using these tools, which will highlight your capability to handle the administrative aspects of the job.
