At a Glance
- Tasks: Support team operations, manage rotas, and provide coaching to enhance performance.
- Company: Award-winning financial services organisation in Liverpool's vibrant business quarter.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and a supportive team environment.
- Other info: Enjoy a modern office space with excellent transport links and growth opportunities.
- Why this job: Step up your career as a supervisor and make a real impact on team development.
- Qualifications: Experience in financial services or team leadership with strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
Your new company
Are you looking for your next step in your career to become a supervisor / team leader? If so, I want to hear from you! My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a strong service professional to join their expanding business. This is a supervisory role and will be ideal for someone who wants to develop / supervise. Working from contemporary offices with fantastic transport links into the city, this is an opportunity not to be missed.
Your new role
The position is offered full time from Monday to Friday with a hybrid model in place. Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday. The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.
Some of your duties will include but not limited to:
- Provide cover when the Team Manager is absent
- Liaise regularly with the Team Manager to align priorities
- Support day-to-day management of team rotas and work distribution
- Liaise with internal teams to support timely resolution of complex cases
- Contact customers who have requested management escalation
- Carry out quality control checks on completed cases and calls
- Provide feedback and coaching to improve performance and compliance
- Strong understanding of Business Support policies, processes and operations
- Understanding of regulatory requirements, including Consumer Duty and complaints handling
- Awareness of operational risk
What you'll need to succeed
- Proven history of working within financial services or an office-based team leader position
- Strong communications skills
- Personable and professional
- Passion for going that extra mile and developing staff
- Exceptional eye for detail
What you'll get in return
- Competitive salary at between £30,000 and £32,000 per annum
- Hybrid working
- Great city centre location
- Friendly and supportive team
- 25 days holiday plus bank holidays
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Team Supervisor - Financial Services in Liverpool employer: Hays
Join an award-winning financial services organisation in the vibrant heart of Liverpool, where you will thrive in a supportive and friendly team environment. With a competitive salary, hybrid working options, and a commitment to employee development, this role offers a fantastic opportunity for career growth while enjoying 25 days of holiday plus bank holidays. Experience contemporary office facilities with excellent transport links, making your work-life balance even more rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Team Supervisor - Financial Services in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a supervisory role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader positions and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your passion for development! During interviews, highlight your commitment to staff growth and how you've previously helped team members improve their performance. This will resonate well with employers looking for a strong service professional.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Team Supervisor - Financial Services in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Team Supervisor role. Highlight your background in financial services and any supervisory experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Communication Skills:Strong communication is key for this position. In your application, demonstrate your ability to convey information clearly and effectively. Whether it's through your CV or cover letter, we want to see that you can engage with both colleagues and customers.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and the specific policies relevant to the role. Understanding Consumer Duty and complaints handling will show that you're serious about the position and ready to tackle any challenges.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled complex cases. Highlight how you provided feedback and coaching to improve performance, as this is key for a supervisory role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would liaise with the Team Manager and other internal teams.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
