At a Glance
- Tasks: Support the Team Manager in daily operations and team development.
- Company: Award-winning financial services organisation in Liverpool's business quarter.
- Benefits: Competitive salary, hybrid working, 25 days holiday plus bank holidays.
- Other info: Great city centre location with opportunities for professional growth.
- Why this job: Step up your career as a supervisor in a dynamic financial environment.
- Qualifications: Experience in financial services or office-based team leadership required.
The predicted salary is between 30000 - 32000 £ per year.
Team Supervisor - Financial Services / Permanent / Full Time / Hybrid / Liverpool City Centre
Are you looking for your next step in your career to become a supervisor / team leader? My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a strong service professional to join their expanding business. The position is offered full time from Monday to Friday with a hybrid model in place.
Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday.
The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.
- Provide cover when the Team Manager is absent
- Liaise regularly with the Team Manager to align priorities
- Support day-to-day management of team rotas and work distribution
- Contact customers who have requested management escalation
- Carry out quality control checks on completed cases and calls
- Provide feedback and coaching to improve performance and compliance
Strong understanding of Business Support policies, processes and operations. Understanding of regulatory requirements, including Consumer Duty and complaints handling. Awareness of operational risk. Proven history of working within financial services or an office-based team leader position.
Competitive salary at between £30,000 and £32,000 per annum. Hybrid working. Great city centre location. 25 days holiday plus bank holidays.
Team Manager - Financial Services (Permanent) in Liverpool employer: Hays
Join an award-winning financial services organisation in the vibrant heart of Liverpool, where you will thrive in a supportive and dynamic work culture. With a competitive salary, hybrid working options, and ample opportunities for professional growth, this role as Team Manager offers a fulfilling career path in a company that values employee development and well-being. Enjoy 25 days of holiday plus bank holidays, all while being part of a team dedicated to excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Financial Services (Permanent) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and financial services. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview! Share specific examples of how you've supported team development and handled complex cases in the past. This will demonstrate that you're ready to step up as a Team Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Manager - Financial Services (Permanent) in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Manager role. Highlight your experience in financial services and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've supported team development and managed operations in the past.
Showcase Your Understanding of Compliance:Since this role involves understanding regulatory requirements, make sure to mention your knowledge of Consumer Duty and complaints handling. We value candidates who are aware of operational risks and can navigate them effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Team Manager role. Understand the day-to-day operations, team development, and quality standards that are crucial for the position. Familiarise yourself with the company's policies and regulatory requirements, especially around Consumer Duty and complaints handling.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex cases. Highlight how you provided feedback and coaching to improve performance. This will demonstrate your capability to support the Team Manager and manage the team effectively.
✨Ask Smart Questions
During the interview, don’t hesitate to ask insightful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
✨Dress the Part
Even though the role offers hybrid working, make sure to dress professionally for the interview. A smart appearance can boost your confidence and create a positive first impression. Remember, you want to convey that you take the opportunity seriously!
