At a Glance
- Tasks: Support team operations and development while managing complex cases.
- Company: Award-winning financial services organisation in Liverpool's business quarter.
- Benefits: Competitive salary, hybrid working, 25 days holiday plus bank holidays.
- Other info: Great city centre location with opportunities for professional growth.
- Why this job: Step up your career as a supervisor in a dynamic financial environment.
- Qualifications: Experience in financial services or office-based team leadership required.
The predicted salary is between 30000 - 32000 £ per year.
Team Supervisor - Financial Services / Permanent / Full Time / Hybrid / Liverpool City Centre
Are you looking for your next step in your career to become a supervisor / team leader? My client, an award-winning financial services organisation based in the heart of Liverpool's business quarter, is seeking a strong service professional to join their expanding business. The position is offered full time from Monday to Friday with a hybrid model in place.
Hours of work are Monday to Thursday from 09.00am until 17.30pm, with a 17.00pm finish on Friday.
The main purpose of the position is to support the Team Manager with day-to-day operations, team development and quality standards within the Business Support team, while acting as an escalation point for complex cases and providing management cover when required.
- Provide cover when the Team Manager is absent
- Liaise regularly with the Team Manager to align priorities
- Support day-to-day management of team rotas and work distribution
- Contact customers who have requested management escalation
- Carry out quality control checks on completed cases and calls
- Provide feedback and coaching to improve performance and compliance
Strong understanding of Business Support policies, processes and operations.
Understanding of regulatory requirements, including Consumer Duty and complaints handling.
Awareness of operational risk.
Proven history of working within financial services or an office-based team leader position.
Competitive salary at between £30,000 and £32,000 per annum.
Hybrid working.
Great city centre location.
25 days holiday plus bank holidays.
Team Manager - Financial Services in Liverpool employer: Hays
Join an award-winning financial services organisation in the vibrant heart of Liverpool, where you will thrive in a supportive and dynamic work culture. With a competitive salary, hybrid working options, and ample opportunities for professional growth, this role as Team Manager offers a chance to make a meaningful impact while enjoying a healthy work-life balance. Experience a workplace that values employee development and fosters a collaborative environment, making it an excellent choice for your career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager - Financial Services in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your experience in business support. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially around team management and quality control. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team in Liverpool's vibrant business quarter.
We think you need these skills to ace Team Manager - Financial Services in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Manager role. Highlight your experience in financial services and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've supported team development and managed operations in the past.
Showcase Your Understanding of Compliance:Since this role involves understanding regulatory requirements, make sure to mention your knowledge of Consumer Duty and complaints handling. We love candidates who are aware of operational risks and can navigate them effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Hays
✨Know Your Stuff
Make sure you brush up on your knowledge of financial services and the specific policies and processes relevant to the role. Understanding regulatory requirements, like Consumer Duty, will show that you're serious about compliance and can handle complex cases.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight how you’ve supported team development and improved performance, as this is key for the Team Manager role.
✨Practice Quality Control Scenarios
Since quality control checks are part of the job, think of scenarios where you had to provide feedback or coaching. Practising how you would approach these situations can help you articulate your thoughts clearly during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s culture, team dynamics, and expectations for the Team Manager role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
