At a Glance
- Tasks: Lead a dynamic team in the legal credit hire sector and drive operational excellence.
- Company: Join a top-rated law firm in Liverpool, recognised for its outstanding services.
- Benefits: Enjoy 23 days holiday, your birthday off, competitive salary, and progression opportunities.
- Other info: Collaborative culture with excellent career growth potential.
- Why this job: Make a real impact in a supportive environment while developing your professional skills.
- Qualifications: Experience in credit hire within a legal setting and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Your new company is a leading law firm based in the heart of Liverpool city centre, seeking a professional Operational Excellence Manager to join their Pre-Litigation Credit Hire Team. The firm is recognised by both Legal 500 and Chambers & Partners and offers a variety of services, including Credit Hire, Personal Injury, Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims, and Public Enquiries.
This is an exciting opportunity for a candidate who wishes to develop and get the best out of a professional team.
Your new role involves reporting to the Directors, who will require you to shape and drive their growth strategy by establishing and sustaining excellent working relationships with the organisation's insurance and Solicitor Partners through regular collaboration. You will also be responsible for supporting the Heads of Department to lead high-performing teams, implementing technical strategies, driving operational excellence, and delivering an excellent client care journey.
Please note that to be successful in this role, you must possess experience within Credit Hire in a legal setting. Some of your duties will include but are not limited to:
- Work in collaboration with senior managers to implement training plans.
- Analyse data to identify areas for improvement.
- Maintain and develop relationships with our insurer/solicitor opponents to proactively initiate and lead settlement negotiations.
- Mentor and provide support to junior staff.
- Conduct performance reviews and provide technical training.
- Oversee crucial deadlines to maintain efficiency and compliance.
- Evaluate cases to produce case plans in order to progress matters.
What you'll need to succeed:
- Possess a strong proven history and deep understanding of motor liability and credit hire claims.
- Excellent communication skills both written and verbal.
- Come from a legal background with a good understanding of legal principles.
- Exceptional eye for detail.
- Competent working with a case management system and have good knowledge of MS Office and Outlook.
- Ability to organise and prioritise.
What you'll get in return:
- 23 days holiday plus your Birthday off, and 8 bank holidays.
- Competitive salary between £35,000 - £45,000 per annum (depending on experience).
- Pension scheme.
- Discounted on-site Restaurant, Coffee Shop / Café.
- Progression opportunities.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Operation Manager (Legal Credit Team) in Liverpool employer: Hays
Join a prestigious law firm in the vibrant heart of Liverpool, where you will be part of a dynamic team dedicated to operational excellence in the legal credit sector. With a strong focus on employee development, this firm offers competitive salaries, generous holiday allowances including your birthday off, and opportunities for career progression, all within a supportive and collaborative work culture that values innovation and client care.
