Housing Officer in Lincolnshire

You will be joining a well respected housing provider committed to creating safe, well managed and thriving communities. The organisation delivers a wide range of housing services, ensuring customers receive a positive experience, high quality neighbourhood management, and a responsive, customer focused approach.

You will work with a supportive team of housing professionals dedicated to improving estates, strengthening communities and ensuring compliance with all relevant housing standards and legislation. The organisation promotes innovation, partnership working and continuous improvement to achieve the best outcomes for residents.

You will take responsibility for delivering a high quality tenancy and estate management service across a designated patch. You will carry out regular estate inspections, address issues such as tenancy breaches, environmental concerns and health and safety matters, and build strong relationships with customers to support vibrant and safe neighbourhoods. Your work will involve managing a caseload of tenancies, supporting customers through visits and reviews, and taking appropriate action where tenancy agreements are not being adhered to.

You will also support customers through the lettings journey, conducting viewings, sign ups and ensuring new tenants fully understand their responsibilities. As part of a multi-agency approach, you will collaborate closely with internal teams and external partners such as community safety groups, local services and contractors to resolve issues effectively and ensure customers receive joined up support.

The role is proactive and outward facing, requiring you to engage with local communities, coordinate improvement initiatives and participate in estate based meetings and projects. You will be expected to maintain accurate records, prepare reports, and communicate effectively with a wide range of stakeholders. No two days will be the same - you will move between estates, homes, community meetings and office based responsibilities, playing a key part in enhancing the neighbourhood experience for all customers.

To be considered for this role, you will need:

• Experience working with customers to resolve complex issues.
• Strong communication skills across multiple channels and the ability to build positive relationships.
• Knowledge of tenancy management, housing-related legislation and best practice (desirable).
• Ability to manage a busy workload, meet deadlines and work independently.
• Experience working with people from diverse backgrounds.
• Good IT skills, including Microsoft Office, and the ability to write and present reports.
• Full UK driving licence and access to your own vehicle.

In return, you can expect:

• You will be paid a competitive hourly rate between £22 - £26 per hour + mileage.
• Supportive management and collaborative team culture.
• Flexible working within service needs.
• Remote working with regular travel across Lincolnshire patch.
• Involvement in community focused projects.
• A role where you can make a meaningful impact on neighbourhoods and residents' lives.

If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.