At a Glance
- Tasks: Engage with customers, manage payroll queries, and improve candidate experiences.
- Company: Join Hays, a global leader in recruitment with over 50 years of success.
- Benefits: Flexible working, competitive pay, wellness initiatives, and career progression opportunities.
- Other info: Diverse and inclusive culture with support networks and community initiatives.
- Why this job: Make a real impact in the world of work while developing your skills.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.
Process management for your assigned account is integral to this role and is reviewed on a weekly/monthly basis, this responsibility will sit with yourself to ensure process is consistently reviewed.
We will equip you with the tools and training to help you thrive and to:
- Develop and evolve your account: Reviewing account and candidate care process improvement with team leader on a period basis and providing any suggestions for improvement and better candidate experience on a regular basis.
- Overall accountability for ensuring that all starter and direct referral payments are managed in a timely manner and ensuring there is no delay to payments.
- Accountable for managing and resolving all payroll queries.
- Accountable for providing the service to reset passwords for appropriate technology and any candidate log in issues.
- Accountable for ensuring that all contract renewals are executed in a timely manner in advance of the worker completion date – this may involve report running for extensions, contacting the worker to discuss contract extension conversation and liaising with RP over extension.
- Optimise Systems and Business Intelligence: Responsible for ensuring that all candidates finishing assignments are recycled back to Sourcing or Recruitment Partners and all details updated in the Talent Pool/VMS system.
- Building customer relationships.
- Understanding of time management.
- Own the outcomes: we strive for performance, see things through & always act with integrity.
- Be better together: we support, celebrate and share with each other to create stronger outcomes for all.
- Culture built on rewarding success and the opportunity to influence your earning potential.
- Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development.
- Flexible hybrid working patterns.
- Opportunity to take your career globally.
- Incentives and rewards to recognise performance both locally, regionally and nationally.
- Broad range of employee wellbeing initiatives and benefits.
- Referral bonus scheme.
- Community of support networks from Hays Pride to Parents@Hays.
- Paid charity day for all employees #HaysHelps and working closely with charity partners.
At Hays, we know that diverse teams deliver better results, and that inclusion fuels our innovation. We’re committed to building a culture where different perspectives are embraced and where all of our people can flourish.
As an Equal Opportunities Employer, we see Diversity, Equity & Inclusion not just as the right thing to do but also as a business advantage.
Temporary Telephone Executive in Leicester employer: Hays
Hays is an exceptional employer that prioritises employee growth and development, offering a renowned training programme and flexible hybrid working patterns. With a strong focus on diversity, equity, and inclusion, Hays fosters a supportive work culture where every team member can thrive and make a meaningful impact in the world of work. Located in Leicester, employees benefit from a community-oriented environment, comprehensive wellbeing initiatives, and opportunities for global career progression.
