At a Glance
- Tasks: Manage housing services, tackle tenancy issues, and support communities.
- Company: Values-led housing organisation focused on safe, sustainable communities.
- Benefits: Competitive pay, flexible hours, and professional development opportunities.
- Other info: Dynamic role with varied responsibilities and multi-agency collaboration.
- Why this job: Make a real difference in people's lives and communities.
- Qualifications: Experience in housing management and strong communication skills.
Your new company is a large, values-led housing organisation seeking an experienced Housing Officer to support frontline housing management services across its operational areas. The organisation is committed to delivering safe, sustainable communities and providing high-quality services that put customers first. You will be joining a professional, collaborative housing team where safeguarding, partnership working and excellent customer outcomes are at the heart of everything they do.
Your new role involves delivering effective tenancy and housing management services, with a strong focus on managing behaviour-related tenancy breaches and reducing the risk of tenancy failure. This includes managing complex cases such as anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding concerns, tenancy fraud, noise nuisance and serious criminal activity. You will use proportionate, person-centred interventions to achieve sustainable outcomes for customers and communities.
You will work closely with internal teams, external partners and statutory agencies, including local authorities, police, safeguarding boards and legal services. The role also involves preparing and progressing tenancy enforcement and court action where appropriate, completing detailed risk assessments and ensuring all casework is recorded accurately. This is an agile, non-patch-based role requiring flexibility to travel across operational areas and adapt working patterns to meet service demands.
What you'll need to succeed:
- Proven experience managing ASB and tenancy breach cases within a housing or similar environment
- Strong case management skills, including working with vulnerable customers and safeguarding frameworks
- Good working knowledge of housing law, ASB legislation and tenancy enforcement processes
- Experience working in partnership with external agencies such as police, social services and local authorities
- Excellent written and verbal communication skills, including the ability to prepare court-ready documentation
- Ability to work independently, prioritise effectively and make sound decisions under pressure
- Strong problem-solving and analytical skills with a customer-focused approach
- Full driving licence with access to an insured vehicle (or the ability to travel extensively)
- Willingness to work flexibly, including outside standard hours, where required
What you'll get in return:
- Competitive hourly rate of up to £28 per hour + expenses
- Opportunity to work within a well-established housing organisation making a genuine impact on communities
- Exposure to complex, meaningful casework with excellent multi-agency collaboration
- Flexible working arrangements and varied day-to-day responsibilities
- Support from experienced team leaders and access to ongoing professional development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Housing Officer in Leicester employer: Hays
Join a large, values-led housing organisation that prioritises the well-being of its communities and customers. As a Housing Officer, you will be part of a professional and collaborative team dedicated to delivering high-quality services, with opportunities for flexible working and ongoing professional development. This role offers the chance to engage in meaningful casework while making a genuine impact on the lives of vulnerable individuals and families.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for a Housing Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and ASB legislation. We recommend practising common interview questions related to tenancy management and showcasing your problem-solving skills with real-life examples.
✨Tip Number 3
Showcase your experience with complex cases during interviews. Be ready to discuss how you've handled anti-social behaviour or safeguarding concerns in the past, as this will demonstrate your capability to manage similar situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in communities.
We think you need these skills to ace Housing Officer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Housing Officer role. Highlight your experience with ASB and tenancy breaches, as well as any partnerships you've built with external agencies.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing management and how your background aligns with our values of delivering safe, sustainable communities.
Showcase Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. This will demonstrate your ability to prepare court-ready documentation effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays
✨Know Your Housing Law
Brush up on your knowledge of housing law, ASB legislation, and tenancy enforcement processes. Being able to discuss these topics confidently will show that you’re well-prepared and understand the legal framework you'll be working within.
✨Showcase Your Case Management Skills
Prepare examples from your past experience where you've successfully managed complex cases, especially those involving vulnerable customers. Highlight your problem-solving skills and how you’ve used person-centred interventions to achieve positive outcomes.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent written and verbal communication skills are crucial for this role, consider preparing a mock court-ready document to demonstrate your ability to communicate effectively under pressure.
✨Demonstrate Flexibility and Teamwork
Be ready to discuss how you’ve adapted to changing circumstances in previous roles. Emphasise your experience working collaboratively with external agencies like the police or social services, as this will show you can thrive in a professional, team-oriented environment.
