At a Glance
- Tasks: Manage customer engagement and improve processes for a leading recruitment firm.
- Company: Join Hays, a global leader in recruitment with over 50 years of success.
- Benefits: Flexible working, competitive pay, wellness initiatives, and career progression opportunities.
- Other info: Diverse and inclusive culture with support networks and community initiatives.
- Why this job: Make a real impact in the world of work while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 35000 £ per year.
With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.
Process management for your assigned account is integral to this role and is reviewed on a weekly/monthly basis, this responsibility will sit with yourself to ensure process is consistently reviewed.
We will equip you with the tools and training to help you thrive and to:
- Develop and evolve your account: Reviewing account and candidate care process improvement with team leader on a period basis and providing any suggestions for improvement and better candidate experience on a regular basis.
- Overall accountability for ensuring that all starter and direct referral payments are managed in a timely manner and ensuring there is no delay to payments.
- Accountable for managing and resolving all payroll queries.
- Accountable for providing the service to reset passwords for appropriate technology and any candidate log in issues.
- Accountable for ensuring that all contract renewals are executed in a timely manner in advance of the worker completion date – this may involve report running for extensions, contacting the worker to discuss contract extension conversation and liaising with RP over extension.
- Optimise Systems and Business Intelligence: Responsible for ensuring that all candidates finishing assignments are recycled back to Sourcing or Recruitment Partners and all details updated in the Talent Pool/VMS system.
- Building customer relationships.
- Understanding of time management.
Own the outcomes: we strive for performance, see things through & always act with integrity.
Be better together: we support, celebrate and share with each other to create stronger outcomes for all.
Culture built on rewarding success and the opportunity to influence your earning potential.
Best technology in the industry and a renowned training programme to support success and drive rapid career progression and ongoing development.
Flexible hybrid working patterns.
Opportunity to take your career globally.
Incentives and rewards to recognise performance both locally, regionally and nationally.
Broad range of employee wellbeing initiatives and benefits.
Referral bonus scheme.
Community of support networks from Hays Pride to Parents@Hays.
Paid charity day for all employees #HaysHelps and working closely with charity partners.
At Hays, we know that diverse teams deliver better results, and that inclusion fuels our innovation. We’re committed to building a culture where different perspectives are embraced and where all of our people can flourish.
As an Equal Opportunities Employer, we see Diversity, Equity & Inclusion not just as the right thing to do but also as a business advantage.
Executive Officer (Policy) (Temporary) in Leicester employer: Hays
Hays is an exceptional employer that champions a culture of collaboration and innovation, making it a fantastic place for professionals looking to make a meaningful impact in the recruitment industry. With a strong focus on employee development, flexible working patterns, and a commitment to diversity and inclusion, Hays provides ample opportunities for career progression while ensuring a supportive environment where every voice is valued. Located in Leicester, employees benefit from a vibrant community and access to industry-leading technology and training programmes, all while contributing to initiatives that give back to the community.
