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- Tasks: Provide technical advice and support to customers for electrical products.
- Company: Growing manufacturing business in North Leeds with a focus on customer service.
- Benefits: Hybrid work model, competitive salary, and career development opportunities.
- Why this job: Use your technical skills in a rewarding customer-focused role.
- Qualifications: Strong customer service skills; previous experience in support or advisory roles is a plus.
- Other info: Join a dynamic team and ensure a positive customer experience.
The predicted salary is between 23000 - 36000 £ per year.
Technical Customer Service Adviser
North Leeds
Hybrid: 2 days from home, 3 days from office
£27,000 - £30,000
Are you an engineer or technically minded professional looking to move off the tools into a more customer-focused, office-based role? This is a fantastic opportunity to use your technical knowledge in a new way while developing your career in customer service and product support.
Hays is working with a growing manufacturing business in north Leeds who are looking to hire a Product Support & Customer Service Adviser to join their growing team. You will be the first point of contact for customers who have purchased electrical products, providing technical advice, sales support, and exceptional customer service.
- Assisting customers via phone and email with product queries and troubleshooting.
- Supporting the sales team with product information and order processing.
- Ensuring a positive customer experience from start to finish.
- Strong customer service skills with a friendly and professional approach.
- Previous experience in a customer support or technical advisory role is an advantage.
Customer Service Agent (m/w/d) in Leeds employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (m/w/d) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Agent role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Highlight your technical knowledge and how it can enhance the customer experience – that’s what they’re looking for!
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, be friendly and approachable. They want to see that you can connect with customers and provide exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Agent (m/w/d) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how your background fits the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your technical knowledge can benefit our customers. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure to convey your friendly approach!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your Stuff
Brush up on your technical knowledge related to the products you'll be supporting. Be ready to discuss how your engineering background can help you troubleshoot customer issues effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you turned a negative experience into a positive one, as this will demonstrate your ability to ensure a great customer experience.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows that you value communication and are keen to understand customer needs, which is crucial for a Customer Service Agent role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s products and customer service approach. This not only shows your interest in the role but also gives you a chance to demonstrate your technical curiosity and eagerness to learn.