Overview
In this role you will own key customer relationships within a growing manufacturing-focused business. You report to the Customer Experience Director and will lead a direct report, coordinating activities across internal teams to improve satisfaction, retention and business growth. You’ll focus on strengthening the customer journey and driving cross-functional delivery while managing projects and service delivery. This is a hands-on, impact-driven opportunity to shape the customer experience in a B2B environment.
Responsibilities
- Build and strengthen existing customer relationships
- Improve overall customer experience and satisfaction
- Coordinate customer projects and service delivery with internal teams
- Drive retention and business growth through proactive account management
- Manage one direct report and collaborate with cross-functional stakeholders
Key requirements
- Proven experience managing customer relationships in a B2B environment
- Experience using CRM systems to manage activity and drive improvements
- Strong communication and stakeholder management skills
- Ability to identify and resolve customer issues effectively
- Experience coordinating projects, schedules or service delivery activities
- Strong organisational and prioritisation skills
- Commercial awareness with ability to identify growth opportunities
- Previous leadership or people management experience (advantageous)
- Strong communication
- Stakeholder management
- Organisational and prioritisation skills
- CRM systems usage
- Project coordination
- Service delivery coordination
Account Manager – Existing Business in Leeds employer: Hays
Join a well-established ecological consultancy in Kent that prioritises work-life balance and professional development. With a collaborative team culture and a commitment to delivering high-quality ecological advice, this company offers meaningful career progression opportunities for ecologists. Enjoy flexible working arrangements and the chance to work on diverse projects across the South East and beyond.
