At a Glance
- Tasks: Manage leasehold services, engage with customers, and ensure accurate service charges.
- Company: Leading North West housing group with a supportive team culture.
- Benefits: Hybrid working, flexible hours, and opportunities for career growth.
- Other info: True hybrid work environment with rare site travel.
- Why this job: Join a friendly team and make a real difference in housing management.
- Qualifications: Experience in leasehold management and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Your New Company Hays is proud to be partnering with a leading North West housing group to recruit a Leasehold Officer to join their established Leasehold Services team on a 6 month fixed term contract. You'll be joining a friendly and supportive team of nine specialists working to deliver high-quality lease management services for clients throughout the North West. This role is not focused on Retail, Right to Buy or Right to Acquire. Instead, it centres on day-to-day leasehold management, customer engagement, service charge accuracy, arrears recovery and statutory consultation.
Your New Role As a Leasehold Officer, you'll act as the primary point of contact for leaseholders, shared owners and freeholders providing a professional and responsive service. Your responsibilities will include:
- Core Lease Management
- Responding promptly to customer enquiries and providing clear, accurate information.
- Acting as the main contact for all leasehold matters, ensuring a high-quality management service.
- Managing arrears recovery for leaseholders and shared owners, including issuing NISPs, progressing MCOL/PCOL actions, attending court when required and liaising with lenders and welfare agencies.
- Supporting shared owners with new account setup, sign-ups and general property management.
- Statutory & Financial Responsibilities
- Preparing and presenting information for First Tier Tribunal cases where leaseholders appeal.
- Supporting statutory consultation for major works and long-term agreements, issuing notices and ensuring compliance with legislation.
- Ensuring correct service charges are applied following major works, resolving queries and making adjustments.
- Working closely with Finance to ensure accurate annual service charge estimates and year-end actuals are produced and issued.
- Processing applications requiring consent under the lease and raising administration charges where appropriate.
What You'll Need to Succeed:
- Experience in leasehold management or a similar housing role
- Strong organisational skills and the ability to manage a varied caseload
- Excellent numeracy and accuracy when working with service charges
- Confident communication skills with customers, colleagues and external partners
- Experience using housing management systems
- Ability to work independently and as part of a team
What you'll get in return:
- True Hybrid working environment - Office days Tuesday & Thursday, WFH the remaining!
- Flexible hours between 8am-5pm
- Central St Helens office location with extremely rare travel to sites
- 37 hours per week weekly pay opportunities for extension / further roles!
If you're looking to develop your leasehold career within a supportive, forward-thinking organisation, we'd love to hear from you. Contact Hays today to discuss this opportunity in more detail.
Leasehold Officer - Social Housing - WFH 3 days employer: Hays
Hays is an excellent employer, offering a supportive and friendly work environment where you can thrive as a Leasehold Officer. With a true hybrid working model, flexible hours, and opportunities for career development, you'll be part of a dedicated team focused on delivering high-quality lease management services in the North West. Join us to make a meaningful impact while enjoying the benefits of a balanced work-life culture.
