At a Glance
- Tasks: Lead and develop a high-performing sales support team in a fast-paced environment.
- Company: Join a growing company in Knaresborough focused on exceptional client service.
- Benefits: Competitive salary of £45,000 - £50,000 with opportunities for career growth.
- Other info: Collaborate with senior stakeholders and enhance client satisfaction.
- Why this job: Make a real impact by driving accountability and continuous improvement in sales support.
- Qualifications: Experience in sales support and strong leadership skills required.
The predicted salary is between 45000 - 50000 £ per year.
Your new role
Hays are working with a client in Knaresborough who is going through growth to find a highly motivated and experienced Head of Sales Support to lead and develop a high-performing sales support function within a fast-paced, target-driven environment. This role is critical in ensuring our lender clients receive an exceptional service while supporting the commercial success of the sales operation.
- Lead, manage, and develop the Sales Support team, setting clear objectives and performance targets.
- Drive a culture of accountability, quality, and continuous improvement.
- Act as a senior point of contact for lender clients, ensuring strong relationships and high service standards.
- Monitor individual and team performance against KPIs, SLAs, and commercial targets.
- Work closely with Sales, Operations, and senior stakeholders to align support activity with business goals.
- Identify process improvements to increase efficiency, accuracy, and client satisfaction.
- Ensure compliance with regulatory requirements and internal governance standards.
- Provide regular reporting and insights on performance, risks, and opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Head of Sales Support in Knaresborough employer: Hays
Join a dynamic and growing company in Knaresborough as the Head of Sales Support, where you will lead a high-performing team in a fast-paced environment. We pride ourselves on fostering a culture of accountability and continuous improvement, offering excellent employee growth opportunities and a supportive work atmosphere. With competitive salaries and a commitment to exceptional service for our clients, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Support in Knaresborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Sales Support role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their sales processes and think about how you can contribute to their growth. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of leading a sales support team. Highlight your achievements in driving accountability and improving client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for talented individuals to join our growing team, so make sure you get your CV in!
We think you need these skills to ace Head of Sales Support in Knaresborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Sales Support role. Highlight your experience in leading teams and driving performance, as well as any relevant achievements that showcase your ability to improve processes and client satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for sales support and how you can contribute to the team's success while aligning with the company's goals.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've motivated teams, set objectives, and driven accountability in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to sales support. Be ready to discuss how you've previously met or exceeded these metrics in your past roles.
✨Showcase Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you set clear objectives and drove a culture of accountability and continuous improvement.
✨Build Client Relationships
Be prepared to talk about how you've successfully managed client relationships in the past. Share stories that demonstrate your ability to act as a senior point of contact and ensure high service standards.
✨Process Improvement Mindset
Think of instances where you've identified process improvements that led to increased efficiency and client satisfaction. Discuss how you approach problem-solving and your commitment to compliance with regulatory requirements.
