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- Tasks: Be the friendly face for drivers, managing queries and ensuring smooth operations.
- Company: Join a high-profile government team in a dynamic environment.
- Benefits: Earn £18.12 per hour plus holiday pay with a 4 on/4 off shift pattern.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real difference in border control while gaining valuable experience.
- Qualifications: Strong communication skills and ability to handle fast-paced situations.
The predicted salary is between 37500 - 40000 £ per year.
Location: On-site in Ashford in Kent
Shift Pattern: 4 days on / 4 days off
Hours: 11:00am - 11:00pm
Pay Rate: £18.12 per hour + holiday pay
We are currently recruiting a Front Office Administrative Officer to join a fast-paced, high-profile government environment. This is an on-site role working as part of the front office team, acting as the key point of contact for drivers passing through border control operations.
The Role
As a Front Office Administrative Officer, you will be the primary interface between drivers and the on-site operational teams. You will manage face-to-face queries, ensure documentation is correct, and support the smooth flow of vehicles through the inspection and booking-in process.
Key Responsibilities
- Greeting and assisting drivers at the front office
- Handling face-to-face queries relating to transport and border documentation
- Checking in drivers and managing bookings using the PINC system
- Locating missing or incorrect documentation by liaising with import agents and border control authorities in other countries
- Allocating inspection bays and updating systems accordingly
- Clearing data and systems post-inspection
- Liaising with on-site operations teams and wider stakeholders
- Maintaining accurate records in a fast-moving operation
Front office Administrator in Kent employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Administrator in Kent
✨Tip Number 1
Get to know the company culture! Research the organisation and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to front office roles. Think about how your skills can help manage face-to-face queries and support the operational teams effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front office Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Front Office Administrative Officer role. We want to see how your skills align with greeting drivers and managing documentation, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this fast-paced environment. We love enthusiasm, so let us know what excites you about working with us at the front office.
Showcase Your Communication Skills: Since you'll be the key point of contact for drivers, it's essential to demonstrate your communication skills in your application. We want to see examples of how you've handled face-to-face queries or resolved issues in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team. We can’t wait to hear from you!
How to prepare for a job interview at Hays
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Front Office Administrative Officer. Familiarise yourself with the PINC system and the types of queries you might face from drivers. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your People Skills
Since you'll be the first point of contact for drivers, practice how you greet and assist them. Role-play common scenarios with a friend or family member to build your confidence in handling face-to-face queries. Remember, a friendly and professional demeanour goes a long way!
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, like dealing with missing documentation or managing a busy front office. Think of examples from your past experiences where you've successfully navigated similar challenges, and be ready to share those stories.
✨Show Your Team Spirit
This role involves liaising with various teams and stakeholders, so highlight your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for being part of a fast-paced environment.