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- Tasks: Make outbound calls to collect payments and resolve customer queries.
- Company: Join a leading business services company in Kent with a dynamic finance team.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Thriving, target-driven atmosphere with room for career advancement.
- Why this job: Be part of a fast-paced team making a real impact on cash flow.
- Qualifications: Experience in collections and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A market leading business services company is looking to recruit a high calibre credit controller to join their fast-paced finance team and play a key role in reducing overdue debt and improving cash flow.
Your new role includes:
- Outbound collections calls to customers, handling a very high volume of daily dials to secure immediate payment of outstanding balances.
- Taking payments over the phone quickly, accurately, and securely while delivering a professional customer experience.
- Negotiating payment using strong communication skills to meet daily and weekly cash collection targets.
- Handling inbound calls from customers with questions about payments, arrears, or account issues, resolving queries to encourage prompt settlement.
- Sending follow-up emails such as statements, reminders, and copy invoices immediately after calls.
- Agreeing short-term payment plans when needed and ensuring they are followed through.
- Updating CRM/finance systems in real time with call notes, outcomes, and payment activity.
- Prioritising accounts based on ageing and risk to maximise collections.
- Working to KPIs in a fast-moving, target-driven environment while maintaining accuracy and attention to detail.
- Escalating complex cases where appropriate while owning day-to-day collection activity.
- Balancing firmness with great service to achieve positive outcomes for both the business and the customer.
What you'll need to succeed:
- Someone who thrives in a high-volume phone-based role.
- Confident, persuasive communication skills.
- A target-driven mindset with strong attention to detail.
- Ability to stay calm, professional, and customer-focused.
- Experience in collections.
Credit Controller in Kent employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Kent
✨Tip Number 1
Get ready to shine in those interviews! Research the company and its values, so you can show how your skills as a credit controller align perfectly with their goals. We want you to demonstrate that you’re not just another candidate, but the one they’ve been looking for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and ability to handle high-pressure situations, just like you would when making those outbound collections calls.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can help improve their cash flow.
✨Tip Number 4
Apply through our website for the best chance at landing that credit controller role! We make it easy for you to showcase your skills and experience directly to the hiring team. Let’s get you that job!
We think you need these skills to ace Credit Controller in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and any relevant skills that match the job description. We want to see how you can thrive in a high-volume phone-based role, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our fast-paced finance team. Share specific examples of how you've successfully managed overdue debts or improved cash flow in previous roles.
Show Off Your Communication Skills: Since this role involves a lot of outbound calls, make sure your written application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to convey your persuasive abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hays
✨Know Your Numbers
Before the interview, brush up on your understanding of key financial metrics and how they relate to credit control. Be ready to discuss how you’ve successfully managed overdue debts in the past and any specific targets you've met.
✨Practice Your Pitch
Since this role involves a lot of communication, practice your phone skills. Simulate outbound calls with a friend or family member, focusing on how to negotiate payments while maintaining a professional tone. This will help you feel more confident during the actual interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer queries or complex cases in previous roles. Highlight your ability to balance firmness with excellent customer service, as this is crucial for the position.
✨Familiarise Yourself with CRM Systems
Since updating CRM/finance systems is part of the job, make sure you’re familiar with common software used in credit control. If you have experience with specific systems, be ready to discuss how you used them to improve efficiency and accuracy in your previous roles.