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For Companies At a Glance
- Tasks: Provide on-site IT support to staff and pupils across two local schools.
- Company: Join a reputable multi-academy trust in Lancashire focused on high educational standards.
- Benefits: Enjoy a competitive salary, 28 days holiday, and access to a wellbeing platform.
- Why this job: Be part of a dynamic IT team enhancing technology in education while developing your skills.
- Qualifications: Proven IT support experience, strong communication skills, and M365 knowledge required.
- Other info: This role involves travel between two nearby sites and is on-site five days a week.
The predicted salary is between 21500 - 23500 £ per year.
Your new company
This vacancy is for a leading provider of innovative IT solutions and services for the education sector, working with schools and academies to enhance teaching and learning through technology. They focus on providing tailored solutions to schools and academies, empowering students and academic staff, supporting with managed IT support, cloud services and new classroom technologies. They have an excellent reputation for being a reliable expert in this field, currently supporting over 100 primary schools across the North West with long-term partnerships. This particular IT Engineer job will report to the IT Service Director and will be based in Manchester, where you have your own schools that you will support on a daily basis.
Your new role
As an IT Engineer working for this reputable Managed Service Provider, you will become an integral part of a well-established team, working alongside experienced colleagues who will support you upon you joining the business. This role will be based on site 5 days a week, where you will be supporting schools & academies in Greater Manchester – predominantly inside the M60 and East Manchester. When visiting a school, you will be fully accountable for the IT provision on site, providing support with both hardware and software, as well as supporting with bespoke educational technologies to ensure all systems are working efficiently. You will also work with the academic staff to ensure they are kept up to date on the use of IT equipment and that any service issues or requests are resolved efficiently. In addition, as you will be working as part of a wider team of IT Field Engineers, you will also support the delivery of IT projects across schools and academies. Please note that this role is based on site 5 days a week, and it is essential that you have a UK driving licence and your own vehicle.
What you\’ll need to succeed
In order to be successful in securing this position, you must possess significant IT support experience and will ideally have experience either working for an MSP or in the education sector supporting a school or college. You will have knowledge of Microsoft 365, as well as experience supporting with hardware and software and will have excellent communication and relationship-building skills. Furthermore, you must possess a UK driving licence and your own vehicle.
What you\’ll get in return
In return, you will become an integral part of a well-established team, working for a highly reputable organisation where you will become a key part of their success story. You will receive a salary of between £28,000 and £32,000 dependent on experience and will also receive an attractive benefits package.
What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Technician employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with the specific IT systems used in educational settings, particularly M365, as this is essential for the role. Understanding how these systems enhance teaching and learning will give you an edge during discussions.
✨Tip Number 2
Showcase your proactive approach by preparing examples of how you've successfully resolved IT issues in previous roles. This will demonstrate your problem-solving skills and ability to provide excellent customer service.
✨Tip Number 3
Research the multi-academy trust and its schools to understand their values and goals. Tailoring your conversation to align with their mission will show your genuine interest in contributing to their success.
✨Tip Number 4
Be ready to discuss your experience with asset management and procurement processes. Highlighting your organisational skills in managing IT resources will be crucial, especially in a school environment where efficiency is key.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in educational settings. Emphasise your skills with M365 and any projects you've been involved in that demonstrate your proactive approach.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the trust's mission. Mention specific experiences that align with the responsibilities of the IT Technician position, such as providing customer service or managing IT projects.
Highlight Communication Skills: Since strong communication is key for this role, include examples in your application that demonstrate your ability to effectively communicate with both staff and pupils. This could be through previous roles or specific situations where you resolved IT issues.
Showcase Your Proactive Approach: In your application, provide examples of how you've taken initiative in past roles. Whether it was improving a process, leading a project, or learning new technologies, make sure to highlight these experiences to show you're a good fit for the trust's goals.
How to prepare for a job interview at Hays
✨Show Your IT Support Experience
Make sure to highlight your previous IT support experience, especially in an educational setting. Be prepared to discuss specific examples of how you've resolved issues and supported users effectively.
✨Demonstrate Proactive Problem-Solving
The role requires a proactive approach to IT support. Share instances where you took the initiative to improve processes or resolve recurring issues before they escalated.
✨Familiarise Yourself with M365
Since experience with M365 is essential, brush up on your knowledge of this platform. Be ready to discuss how you've used it in past roles and any relevant projects you've worked on.
✨Communicate Clearly and Effectively
Strong communication skills are crucial for this position. Practice explaining technical concepts in simple terms, as you'll need to assist both staff and pupils. Consider role-playing common scenarios to enhance your communication skills.