At a Glance
- Tasks: Support our app and enhance customer experience through system management and reporting.
- Company: Join a dynamic Retail and Digital Team focused on innovation and customer satisfaction.
- Benefits: Enjoy a fully remote role with occasional travel and a competitive salary of up to £25,000.
- Other info: This is a 6-month fixed term contract with potential for future opportunities.
- Why this job: Be part of a team that values your insights and offers opportunities for growth and learning.
- Qualifications: Strong attention to detail, excellent communication skills, and a basic understanding of ICT systems required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Fully remote + Occasional Travel
Salary: Up to £25,000
Your new role
As part of our Retail and Digital Team, you will play a key role in delivering an exceptional experience for our customers using our leading app. You will also provide critical insights to enhance operational processes and report on Retail Operations activities.
Responsibilities
- Oversee the M-Ticketing SharePoint site, ensuring documentation and reports are organized and accessible.
- Manage user access as approved by business leads, performing monthly access reviews.
- Train internal agents and teams to navigate their local catalogues and generate reports within the mobile ticketing system.
- Conduct daily health checks of the mobile ticketing system.
- Monitor and report faults in the mobile ticketing system.
- Attend meetings with external suppliers for system support.
- Verify requested changes and ensure compliance with Retail Change Processes.
- Attend Retail Change Board meetings, reviewing and approving mobile ticketing changes.
- Implement approved changes within set timelines and support promotional campaigns, including creating promo codes and validating discounts.
- Serve as an M-Ticketing expert, providing technical support for queries and complaints.
- Assist in managing ticketing assets across the UK fleet and support reporting on retail operational assets.
- Manage user access for other ticketing systems, conducting routine audits as needed.
- Support the Retail Change Advisory Board process, ensuring all system changes are tracked and completed.
- Monitor hardware and software faults, ensuring POs are raised for chargeable faults monthly.
- Collaborate with local operating companies to enhance current performance and address ad-hoc requests.
Experience needed
- Strong attention to detail and the ability to work with all levels of the organization.
- Excellent communication and written skills.
- Strong analytical skills and commercial awareness.
- Understanding of ICT systems; experience with ITSO is an advantage.
IT System Support in Leeds employer: Hays
Join our dynamic Retail and Digital Team as an IT System Support professional, where you will enjoy a fully remote working environment with occasional travel. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering training opportunities to enhance your skills in a supportive atmosphere. With a competitive salary and the chance to make a meaningful impact on our customer experience through innovative technology, this role is perfect for those seeking a rewarding career in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land IT System Support in Leeds
✨Get Engaged in Cybersecurity Communities
Dive into online forums or local meetups, like OWASP events or Cybersecurity conferences. These spaces are packed with pros who can share insights and might even know about temporary roles at places like Hays.
✨Showcase Your Skills Publicly
Link your GitHub or create a series of blogs sharing your knowledge on cybersecurity topics. It’s a great way to demonstrate your expertise and attract attention from hiring managers, especially when they see your passion in action.
✨Stay On Top of Temp Opportunities
Keep an eye on platforms that list temporary positions specifically in tech. Websites focusing on contract roles in cybersecurity can lead straight to employers like Hays.
✨Make Contact with Recruiters Specialising in Cybersecurity
Reach out to recruitment agencies that focus on cybersecurity roles. They often have insights into temporary roles before they’re advertised and can put your name forward to companies like Hays.
We think you need these skills to ace IT System Support in Leeds
Some tips for your application 🫡
Show Off Your Technical Skills:In cybersecurity, it's vital to highlight your skills with relevant tools and technologies. Make sure your CV showcases your experience with firewalls, intrusion detection systems, and any cybersecurity frameworks you've worked with. This gives Hays a clear view of your capabilities right off the bat.
Certifications Matter:If you’ve got any cybersecurity certifications, like CompTIA Security+ or CISSP, flaunt them! These not only validate your skills but also show that you’re committed to the field. Add a section to your CV specifically for this, because in a temporary role like this, those credentials can really set you apart.
Tailor Your Cover Letter to the Role:For a temporary position, we want to see your willingness to learn and adapt quickly. Make your cover letter specific to the role at Hays; mention why you’re excited about the opportunity and how it fits your career goals. A personal touch can make a big difference!
Don’t Forget the Soft Skills:In cybersecurity, technical skills are crucial, but so are soft skills like teamwork and communication. Make sure to weave examples of how you've collaborated with teams or communicated complex ideas into your application. This shows that you're not just a tech whizz but also a great team player, perfect for a temporary role at Hays.
How to prepare for a job interview at Hays
✨Brush Up on Technical Skills
Make sure you’re familiar with the latest cybersecurity tools and techniques, like firewalls, intrusion detection systems, and malware analysis. During the interview with Hays for the IT System Support, be prepared to discuss specific scenarios where you tackled security threats or vulnerabilities.
✨Show Your Problem-Solving Prowess
Cybersecurity is all about thinking on your feet. Expect technical questions that require you to demonstrate your problem-solving abilities. You might be presented with a mock security breach scenario, so practising your responses to potential threats can be a game changer!
✨Demonstrate Your Adaptability
As this is a temporary role, showing that you're adaptable and quick to learn is crucial. Talk about times you've picked up new skills or reacted to changing situations quickly. Employers want to know you can hit the ground running and keep things secure during your short stay at Hays.
✨Bring Relevant Certifications
If you have any relevant cybersecurity certifications, like CompTIA Security+ or CEH, be sure to mention them. This can really help you stand out during a temporary hiring process, as it showcases your commitment to the field and your readiness to take on the IT System Support role at Hays.
