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For Companies At a Glance
- Tasks: Set up desktop hardware and provide on-site support for customers.
- Company: Join a leading telecommunications company with a dynamic work environment.
- Benefits: Competitive salary, potential for permanent position, and hands-on experience.
- Why this job: Perfect for IT students seeking practical experience and customer service skills.
- Qualifications: Previous exposure to IT roles, strong organisational skills, and a full UK driving licence.
- Other info: Contract length of 12 months with visibility to go permanent.
The predicted salary is between 30000 - 42000 £ per year.
Join a leading telecommunications company as an IT Support Technician! Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills.
As an IT Support Technician, you will be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments.
Contract Rate: £19,266 per annum (will be revised upon going permanent)
Location: Newcastle, NE12
Contract Length: 12 months (visibility to go permanent afterwards)
Key responsibilities:
- Unbox, install, and connect desktop hardware and peripherals at user workstations.
- Perform basic power-on self-tests and initiate automated system builds.
- Connect network cables from desktop clients to network points.
- Support on-site desktop moves and peripheral maintenance tasks.
- Log technical calls and update records using ServiceNow.
- Follow scripts and procedures to ensure consistent service delivery.
- Provide excellent customer service and communicate effectively with end users.
Key Requirements:
- Previous exposure to desktop support roles or IT environment.
- Strong organisational skills and ability to follow procedures accurately.
- Comfortable working under pressure and meeting tight deadlines.
- Effective communication, literacy, and numeracy skills.
- Awareness of health and safety practices in the workplace.
- Full UK driving licence is mandatory.
Start Date: ASAP
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common desktop hardware and peripherals. Knowing how to set up and troubleshoot devices like monitors, keyboards, and printers will give you a solid edge during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with users, being able to communicate effectively and handle queries with patience will be crucial.
✨Tip Number 3
Gain some hands-on experience, even if it's through personal projects or volunteering. Setting up your own home network or helping friends with tech issues can showcase your practical skills.
✨Tip Number 4
Research the company and its IT environment. Understanding their specific technologies and services will not only help you in the interview but also show your genuine interest in the role.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in IT support or desktop hardware setup. Include specific examples of tasks you've completed that align with the job description, such as installing hardware or providing customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your educational background, any hands-on experience you have, and how your skills make you a great fit for the IT Support Technician position.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to follow procedures, and effective communication. These are key requirements for the role, so provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Hays
✨Know Your Technical Basics
Brush up on your knowledge of desktop hardware and peripherals. Be prepared to discuss common troubleshooting steps and basic network connectivity issues, as these are likely to come up during the interview.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with end users, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to handle difficult situations calmly.
✨Familiarise Yourself with ServiceNow
If you have experience with ServiceNow or similar ticketing systems, mention it! If not, do some research on how such systems work, as you'll need to log technical calls and update records in this role.
✨Show Enthusiasm for Learning
As an entry-level position, the company will be looking for candidates who are eager to learn and grow. Express your enthusiasm for gaining hands-on experience and your willingness to adapt to new challenges in a dynamic environment.
