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- Tasks: Manage IT support tickets and perform hardware repairs while ensuring service levels are met.
- Company: Join a leading staffing and recruiting firm focused on innovative technology solutions.
- Benefits: Enjoy flexible working options and gain valuable experience in the tech industry.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to impactful tech solutions.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: This is an entry-level contract position perfect for students looking to kickstart their IT career.
The predicted salary is between 24000 - 36000 £ per year.
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
• Effective Management of disposals that go through their Hub as per contract.
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service/potential service improvements to their Team Leader.
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter’s own Seniority level.
IT Support Technican employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technican
✨Tip Number 1
Familiarise yourself with common IT support tools and ticket management systems. Being able to demonstrate your knowledge of these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your hardware repair skills, especially for devices that are commonly used in the workplace. Showing that you can handle repairs efficiently will make you a more attractive candidate.
✨Tip Number 3
Understand the importance of asset management and stock control in IT support. Be prepared to discuss how you would manage inventory and ensure that all equipment is accounted for.
✨Tip Number 4
Think about potential service improvements you could suggest based on your previous experiences. Being proactive and showing initiative can impress your future employer.
We think you need these skills to ace IT Support Technican
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the IT Support Technician position. Tailor your application to highlight relevant skills and experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, experience in ticket management, hardware repairs, and any relevant IT certifications. Use bullet points for clarity and focus on achievements that demonstrate your capability in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed IT support tasks in the past, such as handling ticket queues or performing hardware repairs, to show you’re a great fit.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Hays
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Support Technician. Familiarise yourself with ticket management, asset management, and hardware repairs, as these are key aspects of the job.
✨Showcase Problem-Solving Skills
Be prepared to discuss examples of how you've effectively triaged issues or resolved technical problems in the past. Employers love candidates who can demonstrate their ability to think on their feet.
✨Familiarise with Company Processes
Research the specific processes and procedures that the company follows. Understanding their service levels and any relevant regulations will show that you're proactive and ready to integrate smoothly into their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
