Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage IT services, resource planning, and supplier management while driving process improvements.
- Company: Join a leading public sector organisation in Scotland focused on digital transformation and innovation.
- Benefits: Enjoy flexible working options with the chance to work in modern offices in Edinburgh or Glasgow.
- Why this job: Be part of an exciting journey in a culture of excellence and innovation, shaping the future of services.
- Qualifications: Experience in IT service management, data analysis, and financial reporting is essential.
- Other info: Immediate start available; perfect for those looking to make an impact in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Your new company
Our client is a leading public sector organisation, operating across Scotland. Headquartered in Edinburgh, they employ over 750 staff across a network of modern offices including Glasgow, Dundee and Aberdeen. In recent years, they have been undergoing large-scale investment in a digital transformation that is changing how they deliver their services. As well as creating cutting-edge solutions and products, they have endeavoured to create a culture of innovation and excellence across the organisation.
Your new role
They have an immediate requirement for an IT Service Manager to join their Service Management team. You will help deliver effective management and controls around the delivery of IT services, resource planning, financial planning and supplier management. You will work with internal service and product teams to shape their operational plans and manage costs effectively. You will be comfortable working with large data looking at service level KPIs as well as financial reporting and modelling. Working closely with the Head of Service Management, you will identify process improvements and be confident in your ability to implement changes. This is an interesting role within an exciting organisation as they continue to invest for the future. This role offers lots of flexibility in terms of location, but the ability to work either in Edinburgh or Glasgow once or twice a week is preferred.
IT Service Manager employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT service management, especially in the public sector. Understanding how digital transformation is impacting service delivery will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the field by attending industry events or joining relevant online forums. Building connections can provide you with valuable insights and potentially lead to referrals for the IT Service Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed IT services in the past. Highlighting your experience with resource planning, financial management, and process improvements will demonstrate your suitability for the role.
✨Tip Number 4
Research the organisation's recent projects and initiatives related to digital transformation. Being able to reference these during your conversation will show your genuine interest in the company and its goals.
We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the IT Service Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in IT service management, particularly any roles involving resource planning, financial planning, and supplier management. Use specific examples to demonstrate your achievements in these areas.
Showcase Analytical Skills: Since the role involves working with large data sets and KPIs, make sure to mention any analytical skills or tools you are proficient in. Highlight experiences where you successfully used data to drive improvements or inform decision-making.
Express Your Interest in Innovation: Given the company's focus on digital transformation and innovation, convey your enthusiasm for these areas in your application. Discuss any relevant projects or initiatives you've been involved in that showcase your ability to implement process improvements.
How to prepare for a job interview at Hays
✨Understand the Organisation's Vision
Before your interview, take some time to research the public sector organisation and its digital transformation initiatives. Understanding their vision and how they aim to innovate will help you align your answers with their goals.
✨Showcase Your Data Management Skills
As an IT Service Manager, you'll be dealing with large data sets and KPIs. Be prepared to discuss your experience with data analysis, financial reporting, and how you've used these skills to drive service improvements in previous roles.
✨Prepare for Process Improvement Questions
Expect questions about process improvements and change management. Think of specific examples where you've identified inefficiencies and successfully implemented changes, as this will demonstrate your proactive approach.
✨Highlight Your Collaborative Approach
This role involves working closely with various teams. Be ready to share examples of how you've effectively collaborated with internal teams or suppliers to achieve common goals, showcasing your teamwork and communication skills.
