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- Tasks: Join us as an IT Service Management Analyst to enhance operational resilience and service continuity.
- Company: Work with a large public sector client focused on improving IT services and operations.
- Benefits: Enjoy a hybrid work model with flexibility and the chance to make a real impact.
- Why this job: This role offers hands-on experience in ITIL practices and major incident management in a supportive environment.
- Qualifications: Ideal for ILR holders and British Citizens with a passion for IT service management.
- Other info: Opportunity to work on high-priority projects and contribute to meaningful public sector initiatives.
Role: IT Service Management Analyst Location: Reading Duration: 5 months Working pattern (Hybrid,1 or 2 days per week) Note-According to client preference we can accept ILR holders and British Citizens only. Our very large public sector client seeks a generalist Service Management profile to assist with Operational Resilience, Service Continuity Managemente (SCM), Integration with ITIL and Incident Response. Looking at ‘discovery’ of service and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date in a CMDB. Recommending actions from an audit. Service data access Mapping of services Service data access Establishing a mechanism for storing service data Problem management – Build out Major incident management – Build out Ensuring data is accurate to be transferred to service management | IT operations management | customer service management. Nice to have: Playbook experience – Deliver Major Incident Management communications playbooks CSDM (Common Service Data Model) mapping of services CMDB (Configuration Management Database) SMOM ITSCM (IT Service Continuity Management) SERVICE MANAGER, SERVICE MANAGEMENT, ITIL, GOVERNMENT, PUBLIC SECTOR, RESILIENCE, SCM, SERVICE CONTINUITY, INCIDENT.
IT Service Management Analyst employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management Analyst
✨Tip Number 1
Familiarize yourself with ITIL frameworks and best practices, as this role heavily integrates with ITIL processes. Understanding the nuances of Service Continuity Management and Incident Response will give you a significant edge.
✨Tip Number 2
Highlight any experience you have with CMDB and CSDM mapping in your discussions. Being able to demonstrate your knowledge in managing service data and its accuracy is crucial for this position.
✨Tip Number 3
Prepare to discuss your approach to problem management and major incident management. Having a clear strategy or examples of how you've handled similar situations in the past will showcase your capability.
✨Tip Number 4
Since this role involves working with public sector clients, be ready to talk about your understanding of operational resilience in that context. Any relevant experience or insights into government operations can set you apart.
We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Management Analyst position. Understand the key responsibilities such as Operational Resilience, Service Continuity Management, and Incident Response, and reflect this understanding in your application.
Highlight Relevant Experience: When writing your CV and cover letter, emphasize any previous experience you have with ITIL, service management, or public sector projects. Use specific examples that demonstrate your skills in service data access, problem management, and major incident management.
Tailor Your Application: Customize your application materials to align with the requirements mentioned in the job description. Mention your familiarity with tools like CMDB and CSDM, and how they relate to the tasks outlined in the role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents clearly convey your qualifications for the IT Service Management Analyst position.
How to prepare for a job interview at Hays
✨Understand ITIL Framework
Make sure you have a solid grasp of the ITIL framework, especially how it relates to Service Management. Be prepared to discuss how you've applied ITIL principles in past roles, particularly in Incident Response and Service Continuity Management.
✨Familiarize with CMDB and CSDM
Since the role involves working with Configuration Management Databases (CMDB) and Common Service Data Model (CSDM), brush up on your knowledge of these concepts. Be ready to explain how you would ensure data accuracy and effective service mapping.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem management skills and your approach to major incident management. Think of examples from your experience where you successfully managed service disruptions and what actions you recommended post-audit.
✨Highlight Your Communication Skills
Effective communication is key in this role, especially when delivering Major Incident Management communications playbooks. Be prepared to discuss how you ensure clear communication during incidents and how you engage with stakeholders.
