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- Tasks: Provide 1st line IT support and troubleshoot hardware/software issues for internal staff.
- Company: Public sector organisation in Petersfield with a busy internal IT team.
- Benefits: Temporary contract with potential for growth and valuable experience.
- Other info: Great opportunity to work in a supportive environment and develop your IT skills.
- Why this job: Kickstart your IT career while helping others solve tech problems every day.
- Qualifications: Experience in Helpdesk roles, strong communication skills, and basic Microsoft 365 knowledge.
The predicted salary is between 24000 - 28000 £ per year.
Your new company is a public sector organisation based in Petersfield, operating within a small and busy internal IT team. The organisation supports a Microsoft-based IT environment and provides on-site services to its internal workforce.
Your new role as an IT Helpdesk Analyst involves providing on-site 1st line IT support to internal staff, acting as a first point of contact for day-to-day IT issues. This hands-on role will involve troubleshooting hardware and software issues, supporting new starters, and ensuring users receive a high level of customer service. You'll work closely with non-technical users, offering clear, practical guidance while logging and resolving support tickets as part of the wider IT team.
What you'll need to succeed:
- Previous experience in a 1st line Helpdesk or Service Desk role
- Confidence supporting non-technical end users
- Strong communication and customer service skills
- Basic knowledge of Microsoft 365, device management, and laptops
- Experience with hardware troubleshooting (laptops, peripherals, AV)
- Ability to prioritise tasks and remain calm under pressure
- Comfortable working 5 days per week on-site
- Experience in the public sector or exposure to SaaS platforms is desirable but not essential.
What you'll get in return:
A temporary contract...
IT Help Desk employer: Hays
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in public sector organisations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate how you’d handle common IT issues, especially with Microsoft 365. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped non-technical users in the past. This will highlight your ability to communicate effectively and provide top-notch support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Help Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and customer service. We want to see how you've helped non-technical users in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Help Desk role. Share your passion for tech and how you can provide top-notch support to our internal staff.
Show Off Your Communication Skills: Since you'll be working with non-technical users, it's crucial to demonstrate your communication skills. In your application, use clear and straightforward language to show us you can break down complex issues into simple solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365 and common hardware troubleshooting techniques. Be ready to discuss how you've resolved issues in the past, as this will show your practical experience and confidence in supporting non-technical users.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong communication and customer service skills. Think about times when you’ve helped someone who was frustrated or confused, and how you managed to turn their experience around.
✨Practice Problem-Solving Scenarios
Anticipate potential IT issues that might come up in the role and practice explaining how you would troubleshoot them. This could include anything from a laptop not connecting to Wi-Fi to software installation problems. Clear, practical guidance is key!
✨Stay Calm Under Pressure
Be prepared to discuss how you prioritise tasks and manage stress during busy periods. Share specific examples where you successfully handled multiple requests or urgent issues while maintaining a high level of service.